Manager of Operations Level II

Title:

Manager of Operations – Level II Company:
Safe Traffic Operations Professionals (STOP)

Reports To:

Senior Management

Safe Traffic Operations Professionals (STOP)

STOP is a safety-focused organization specializing in traffic control and traffic management services for public and private infrastructure projects. STOP is committed to protecting the traveling public, workers, and project partners by implementing industry best practices, state-approved Maintenance of Traffic (MPT) standards, and rigorous safety protocols. Through skilled personnel, well-maintained equipment, and proactive coordination with clients and government agencies, STOP delivers reliable, compliant, and efficient traffic solutions that support successful project execution while prioritizing safety, quality, and professionalism in every operation.

The Manager of Operations – Level II is a supervisory leadership role responsible for managing field operations, administrative functions, and supporting activities related to traffic control and traffic management. This position operates with a high level of independence and accountability. Public safety and employee safety are the highest priorities in all operations. This role requires strict adherence to company policies, state regulations, and industry standards.

The position is classified as a Level II supervisory role.

By accepting this position, the employee verifies that they do not have any association, employment, or business relationship with any other organization, company, or individual outside of Advanced Infrastructure Design (AID) and Safe Traffic Operations Professionals (STOP).

• Develop, implement, and maintain an effective inventory management system
• Ensure all STOP equipment, materials, and assets are accurately documented and tracked
• Monitor and record all purchases
• Track inventory related to affiliated companies and provide reports as required

• Monitor invoicing activities and resolve invoice-related issues
• Track accounts receivable and ensure timely collection of payments
• Prepare invoices and all required supporting documentation

• Actively promote Safe Traffic Operations Professionals through field interactions, client meetings, and professional communications
• Maintain regular contact with clients to gather feedback and pursue future opportunities
• Develop and update marketing materials
• Create and maintain a comprehensive client database
• Address client needs promptly and professionally
• Acknowledge receipt of client requests within four (4) hours
• Collect customer feedback, especially at the completion of each project

• Manage, supervise, and assign operations staff effectively
• Ensure implementation of current state MPT rules, regulations, and guidelines
• Enforce company policies, procedures, and safety standards
• Develop and improve operational rules, protocols, and processes to enhance safety, efficiency, and productivity
• Maintain clean, organized work and storage areas by assigning and overseeing responsibilities
• Participate actively in scheduling and operational goal management
• Issue written and verbal instructions and evaluate work for accuracy and compliance
• Provide quality control and quality assurance across all operational activities
• Make recommendations to management regarding project costing, purchasing strategies, staffing, and cost-effective use of resources
• Utilize available tools and reference materials (e.g., maps, planning software, online resources) for effective project planning
• Ensure projects are completed on time and within budget

• Provide daily, weekly, and monthly status updates covering major operational responsibilities
• Communicate official plans, policies, and procedures to staff prior to field operations
• Ensure compliance with all pre-operation and post-operation safety and company requirements
• Coordinate with government agencies to obtain permits for state and private right-of-way access in a timely manner

• Maintain an active and organized resume database
• Active…