Operations Manager

Title: Operations Manager

Location: Hamilton, NJ

Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team - an Operations Manager. The Center Operations Manager position is integral to Kaleidoscope ABA’s mission to deliver therapeutic services to children with autism. The Operations Manager will be involved in many facets of center operations, including day‑to‑day staff and services management, recruitment, scheduling, customer service, reporting, and general administrative tasks supporting the Center.

They will maintain accurate records related to staffing and service delivery for each case, assist in creating, maintaining, and managing a master schedule, and adequately staff clinical cases according to the budgeted hours per client as authorized by insurers. The Program Manager will support HR, Operations, and the Clinical department as well as their respective functions, acting as a reliable source of information to staff, clients, peers, and management.

They will be the liaison between administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned as needed.

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time‑Off, including Vacation, Sick, and 8 Paid Holidays.
• Long‑Term Disability and Life Insurance.
• 401(k) with a 6% match and a two‑year vesting schedule.
• Weekly Pay each Thursday.

• Ability to perform each essential duty satisfactorily, respond to change productively, and handle other essential tasks as assigned.
• Professional knowledge and experience regarding business operations, growth and development, staff scheduling, personnel management, customer acquisition, and other relevant operational skills.
• High standard of ethical conduct and respect for confidentiality principles.
• Honesty and integrity.
• Communicates with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.

• “Bachelor’s Degree or equivalent work experience.”
• Preferred:
  Bachelor’s degree in Marketing, Business Administration, or Healthcare Management.

• 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation.
• Experience building and retaining customers.
• 5‑7 years experience managing and developing staff preferred.
• Prior Practice Managers and Retail Managers are encouraged to apply.

• Strong rapport‑building skills and ability to manage staff.
• Sense of urgency.
• Ability to work independently toward assigned goals.
• Excellent time‑management and organization skills.
• Ability to manage multiple tasks, prioritize tasks, and meet deadlines.
• Attention to detail.
• Ability to administer processes across the center consistently.
• Superb communication skills.
• Ability to listen and communicate well with management, staff, and families/clients.
• Professional appearance and presentation required.

• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Proficiency in using email and Outlook.
• Ability to keep accurate records, work in the database, use Excel, and track processes accurately.

• Exposure to constant or intermittent sounds that may cause distraction.
• Considerable stress may occur at times due to the pressure of meeting service requirements.
• Hours of work: 7:30 a.m. to 5:00 p.m.; must fulfill duties of the position regardless of the number of hours worked. Hours may vary depending on current recruitment projects.
• Performing duties on a full‑time basis is an essential function of this position.
• Ability to read and respond to emails and accept calls outside of work hours.

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.