PIP Appeal and Litigation Processor

PIP Appeal and Litigation Processor page is loaded## PIP Appeal and Litigation Processor locations:
NJM - Trenton time type:
Full time posted on:
Posted Yesterday job requisition :
R2007609

Our West Trenton General Claims Legal Department is seeking a motivated, detail-oriented individual for a PIP Appeal and Litigation (PAL) Processor role. Reporting to the designated supervisor and accountable for efficiently collecting and organizing pertinent information of appeal, litigation/arbitration process for adjusters and defense counsel.
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* Essential Duties and Responsibilities:

*** Receive, analyze, and process complaints/arbitration demands, create litigation matters, and assign to appropriate PAL adjuster for review.
* Assist PAL Adjusters and supervisors by accurately entering pertinent information into Claim Center, OnBase, and Agile Point.
* Provide support as needed to First Notice of Loss (FNOL) Dept in taking claims.
* Review the investigation file material, select appropriate information, and electronically send to defense firms.
* Provide support to PAL Adjusters with document requests and information needed for pertinent matters.
* Process monthly vendor bills.
* Properly answer and accurately process incoming inquiries from attorneys requesting payment status, missing Bottomline entries and document requests.
* Periodic telephone and email communication with vendors, defense, and plaintiff counsel firms regarding litigated matters.
* Process incoming mail for distribution to the appropriate PAL Adjuster.
* Maintain Legal Exchange (electronic billing site) by creating matters for defense counsel to bill at conclusion of matter.
* Maintain monthly reports of arbitration demands for management review.
* Process all zero EOB’s within statutory time frames for upheld payment appeals.
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* Required Qualifications:

*** Strong verbal and written communication skills, including active listening
* Multi-tasking, problem-solving and decision-making abilities
* Ability to work independently
* Effective computer skills and ability to work in multiple systems
* Organization, time management and prioritization abilities
* Demonstrate reliability and conform to the company’s attendance policy
* Minimum High School Diploma or GED required
** Compensation:
** Salary is commensurate with experience and credentials.

Pay Range: $46,950-$54,546

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

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Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.  NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.  

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.
** Come join us! It’s time for
* you* to make a difference on our remarkable team.*
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