Technical Customer Care Specialist

Remote

As the leading innovator in Vehicle-to-Government (V2

Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting‑edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2

Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

The Technical Customer Care Specialist will work directly with clients via Phone, E‑mail, Chat and other electronic methods of communication to resolve their application and product issues.

• Will be responsible for routine customer questions relating to product usage within Vitu Inc's products, as well as technical support issues relating to the suite of products.
• Leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Handle routine customer questions relating to product usage and provide technical support on issues through to resolution, maintaining expert‑level knowledge of Vitu Inc's processes and procedures.
• Accurately log all customer information in the CRM tool and facilitate communication to other departments as needed to resolve client concerns.
• Communicate with key stakeholders to identify and resolve inquiries and provide proper follow‑up to ensure the customer is kept apprised of the issue status.

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
• 0‑2 years of experience in customer support, technical support, or IT help desk.
• Basic understanding of operating systems, networking, or software troubleshooting.
• Excellent verbal and written communication skills.
• Strong problem‑solving and multitasking abilities.
• Customer‑focused attitude with patience and empathy.

• Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.
• Familiarity with CRM systems and ticketing software.

The hourly rate range for this position is: $18 – $23. The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• Insurance
• Life and Disability Insurance
• Commuter Benefits Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

• Ability to troubleshoot and document issues related to system performance and functionality.
• Excellent communication skills (verbal and written).
• Strong problem‑solving/troubleshooting skills.
• Strong interpersonal skills and attention to detail.
• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours.
• Ability to work independently as a team to deliver on individual and business goals.

• 2 years relevant experience.
• Displays strong dependability and reliability.
• Ability to handle multiple, competing priorities and deliver results in a fast‑paced environment.
• CRM case logging/Salesforce experience.
• Experience with interaction distribution systems such as Genesys Pure Cloud.
• Automotive industry knowledge.

• High School Diploma/GED.

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law.

Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.