Field Tech II

Field Service Technician II

Location: New Jersey City NJ

Pay Rate: $17.00 – $24.00 per hour

Travel: Daily travel within a 50–125 mile radius (Company fleet vehicle provided)

Employment Type: W2

We are seeking a Field Service Technician II to provide onsite technical support for a national home improvement retail client. This role requires a highly motivated technician who can troubleshoot IT and data-related issues while delivering exceptional customer service.

The ideal candidate will be a self-starter with strong communication skills and the ability to work independently while maintaining a professional presence at client locations.

• Provide onsite technical support for retail IT infrastructure and equipment
• Troubleshoot and resolve issues related to POS systems, PCs, printers, thin clients, access points, servers, and network switches
• Track and monitor incidents while documenting solutions in the ticketing system
• Install, configure, and replace IT equipment as required
• Provide triage, troubleshooting, and resolution within the defined client scope
• Support copper and fiber cabling installations and basic termination
• Clearly communicate technical issues to non-technical users
• Maintain strong client relationships and deliver excellent customer service
• Work with remote support teams to resolve escalated issues
• Occasionally work at heights up to 20–25 feet (training provided)
• Ensure all cases and tickets are documented and closed daily

• 1+ year of IT technical support experience
• Experience supporting Windows operating systems (macOS or Linux/Unix knowledge is a plus)
• Familiarity with POS systems, PCs, printers, thin clients, and network equipment
• Basic understanding of network troubleshooting and cabling
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Valid driver's license required
• Ability to lift up to 25 lbs

Compu Com is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.