Field Tech II

** Field Service Technician II*
* *
* Location:

** New Jersey City NJ

** Pay Rate:**   **$17.00 - $24.00 per hour*
* ** Travel:
** Daily travel within a  
** 50-125 mile radius**  (Company fleet vehicle provided)

*
* Employment Type:

** W2

** Position Overview*
* We are seeking a  
** Field Service Technician II
** to provide onsite technical support for a national home improvement retail client. This role requires a highly motivated technician who can troubleshoot IT and data-related issues while delivering exceptional customer service.

The ideal candidate will be a self-starter with strong communication skills and the ability to work independently while maintaining a professional presence at client locations.

** Key Responsibilities*
* + Provide onsite technical support for  
** retail IT infrastructure and equipment*
* + Troubleshoot and resolve issues related to  
** POS systems, PCs, printers, thin clients, access points, servers, and network switches*
* + Track and monitor incidents while documenting solutions in the ticketing system

+ Install, configure, and replace IT equipment as required

+ Provide  
** triage, troubleshooting, and resolution
** within the defined client scope

+ Support  
** copper and fiber cabling installations
** and basic termination

+ Clearly communicate technical issues to non-technical users

+ Maintain strong client relationships and deliver excellent customer service

+ Work with remote support teams to resolve escalated issues

+ Occasionally work at heights up to  
** 20-25 feet**  (training provided)

+ Ensure all cases and tickets are  
** documented and closed daily*
* ** Required Qualifications*
* +  
** 1+ year of IT technical support experience*
* + Experience supporting  
** Windows operating systems**  (macOS or Linux/Unix knowledge is a plus)

+ Familiarity with  
** POS systems, PCs, printers, thin clients, and network equipment*
* + Basic understanding of  
** network troubleshooting and cabling*
* + Strong  
** problem-solving and troubleshooting skills*
* + Excellent  
** communication and customer service skills*
* +  
** Valid driver's license required*
* + Ability to  
** lift up to 25 lbs*
* Compu Com is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.