More jobs:
Desktop Support
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-03-04
Listing for:
STI
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Desktop Support, IT Support
Job Description & How to Apply Below
Desktop Support
Location:
Trenton, NJ
Duration:
Long-Term contract
Onsite
Description:
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate's degree in a related area.
Responsibilities:
imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance.
Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.
-Deliver a high level of customer service and professional interaction with internal customers, management, and administration.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Experience providing Customer Service to internal customers, management, and administration.
Required5
Years Experience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
Required5
Years Experience providing desktop support for a variety of business and software development applications.
Required5
Years Eperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.
Required5
Years Experience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and softwareRequired5
Years Experience Performing Backup/Recovery, and troubleshooting network connectivity issues.
Required5
Years Experience troubleshooting/supporting Windows 10 desktops/laptops/tabletsRequired5
Years
Experience with SCCM to image computersRequired5
Years Experience troubleshooting/supporting Windows 11 desktops/laptops/tabletsRequired5
Years
Experience with Support and configuration of Andriod mobile phones.
Required5
Years
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