Help Desk
Job in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-03-03
Listing for:
STI
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Help Desk (Data Entry)
Location:
Trenton, NJ 08625
Duration:
Long Term
Job Description:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
Must have data entry Experience
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