Customer Service Engineer; CT​/MRI​/PET-CT​/X-ray​/ANGIO

Join to apply for the Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO) role at United Imaging - North America

United Imaging is a leading global medical device developer and supplier, offering an advanced portfolio of imaging products and digital healthcare solutions. From our headquarters in Houston, we pursue high quality and craftsmanship and foster a culture of innovation. Join our team to help expand customer sales and support while advancing your career.

• Medical, dental, vision, short‑ and long‑term disability insurance
• Employee assistance program, company‑paid basic life insurance
• 401(k) with employer match
• Paid time off, sick leave and (12) paid holidays
• Potential performance‑based incentive compensation (cash bonus)

• Provide top‑level on‑site service support that delights customers and sets industry benchmarks
• Collaborate with Customer Care Center to troubleshoot, maintain, and update designated products
• Embrace new technology while leveraging core strengths in customer service and support
• Play a key role in launch of new medical imaging system products in the US market
• Continuously build competence in providing technical assistance and support to customers
• Escalate challenges promptly to ensure rapid issue resolution and high customer satisfaction
• Responsible for installation of UIH diagnostic imaging equipment in designated geographic region
• Attend service training courses overseas and in the US, and work toward completion of the UIH Professional Certificate

• Remote field service engineer; must reside in or near the posting location (Trenton, NJ)
• Associate degree in a technical field and/or equivalent experience (preferred)
• Knowledge of diagnostic imaging equipment (MR, CT, PET‑CT, X‑ray, etc.) and prior relevant experience preferred
• Previous field service experience managing a geographic territory with strong troubleshooting of hardware, mechanical, and software systems
• Proficiency with Windows, Microsoft Office, and network communication and connectivity
• Strong verbal and written customer communication skills
• Team‑oriented mindset focused on customer success
• Superb customer‑facing skills with the ability to build rapport and earn respect from stakeholders and contractors
• Valid driver’s license and good driving record required
• Willingness to travel extensively (at least 75%) for customer support and training

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. We provide equal employment opportunities and prohibit discrimination and harassment of any type under federal, state, and local law.

Note:

Relocation is not available for this role.

• Entry level

• Full‑time

• Other
• Medical Equipment Manufacturing

Trenton, NJ – $–$