Guest Services SUMMER - Year 1

Guest Services Staff SUMMER - Year 1 - 2026

Hours/Week: 35 / week

Expected Term: 5/21/26 - 8/7/26

Compensation: $16.92 / hour

The College of New Jersey (TCNJ) is a highly selective institution that is consistently recognized as one of the top comprehensive colleges in the nation. Founded in 1855 as the New Jersey State Normal School, TCNJ maintains the eighth highest four-year graduation rate among all public colleges and universities. It is ranked by Money as one of the top 15 public colleges “most likely to pay off financially,” and U.S. News & World Report rates it the No.

1 public institution among regional universities in the northeast.

The Office of Conference & Event Services is seeking candidates for our Guest Services team to assist in all aspects related to the Summer Camp & Conference Program. Guest Services staff members assist in the operations of the Summer Camp & Conference residential programs and provide superior customer service to our campus guests. Overseen by a Senior Staff team and Professional Staff of the CES office, this position supports our objective of providing a high quality residential experience to all program participants and guests.

This is a summer position, beginning at the end of the academic year and ending in early August. Staff members are required to live on‑campus for the duration of the program. On‑campus housing accommodations are provided, in addition to shift meals and competitive hourly compensation.

• Assist in the overall delivery of services to the summer program guests by ensuring the accurate and timely completion of all assigned tasks.
• Serve as a liaison for summer program guests, providing correct information, resources, and assisting with concerns.
• Conduct thorough pre‑ and post‑inspections of campus facilities to ensure availability for use and determine any issues or damages.
• Assist with guest needs and requests, including but not limited to media setup, signage, linens, lock outs, and room issues.
• Conduct guest check‑ins and check‑outs in an organized and welcoming manner.
• Communicate consistently and efficiently with coworkers, Senior Staff, and to the Professional Staff of CES.
• Other duties as assigned in relation to the needs of summer program guests and the success of the program overall.

• Understand how to provide an excellent customer service and hospitality experience to any campus guest.
• Gain knowledge of campus resources and awareness of all campus activities.
• Exhibit professionalism and confidence working in a fast paced environment.
• Cooperate and communicate effectively with team members and supervisors to solve problems and complete tasks.
• Engage in active listening to understand and properly address guest questions and concerns.

• Be a TCNJ student returning in Fall 2026 with summer availability for a full‑time, on‑campus role.

• Act in a mature and professional manner when approaching situations at all times while on campus.
• Adhere to all college policies and procedures while in residence and on campus.
• Assume responsibility for all assigned shifts. Exceptional attention to detail when working with large amounts of keys or access cards.
• Strong ability to cooperate with co‑workers to create a fair and reasonable work environment for all.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I‑9).

Applicants who require a reasonable accommodation to apply or interview should contact the hiring department listed on this application.

Qualified candidates should apply online and submit a resume. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action.

We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.

Contact Department (Email Address): stanfos1