Health Advisor

Overview

Sun Life U.S. is one of the largest providers of employee and government benefits, offering a portfolio of services including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates nationwide.

Visit our website to learn how Sun Life is making life brighter for customers, partners and communities.

At Sun Life, we seek optimistic people who want to make life brighter for our clients. We value diverse cultures, perspectives and identities, and we encourage you to bring your full and authentic self to work. You will be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

Do you have experience in healthcare? A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated Pinnacle Care Health Advisors.

The Health Advisor role is responsible for providing high-touch customer service to Pinnacle Care Members, building strong relationships while helping them navigate the healthcare system to access the best and fastest care. This is a full-time Monday–Friday position with an on-call rotation generally every 4 weeks. Advisors may accompany members to appointments within NYC.

Pinnacle Care is a health advisory service that connects individuals and organizations to advanced healthcare and facilitates access to top specialists for a streamlined, personalized experience. The service supports families and organizations through Comprehensive Health Advisory Memberships for individuals/families and Connection Group Benefits available through employers/organizations.

We are seeking candidates that live within NYC, New Jersey, Long Island, or CT.

• Guide Every Step of Care: coordinate all aspects of a member’s healthcare, including collecting medical records, scheduling appointments and arranging second opinions with top physicians as needed.
• Provide Expert Insights: collaborate with Medical Directors and Researchers to share the latest on treatments, clinical trials and expert physicians to help members make informed decisions.
• Deliver Caring, High-Touch Service: provide dependable, compassionate support for members and their families throughout their healthcare journey.
• Build Strong Medical Partnerships: develop and nurture relationships with physicians and hospital staff to ensure the best possible care for members.

• Ability to work with a diverse range of people
• Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health-related field
• Background in medical social work, nursing or case management
• Clinical medicine, direct patient care or case management experience
• Hospital setting experience is preferred
• Self-starter, ability to work independently and as part of a team
• Excellent communication skills and sense of urgency
• Service-oriented, collaborative approach
• Ability to navigate and adapt to a changing, fast-paced environment
• Proficiency with MS Office
• Strong time management, multi-tasking, decisiveness, and proactive approach to medical needs of members

We welcome all talented candidates who represent diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

• Excellent benefits and wellness programs supporting mental, physical and financial well-being, including generous vacation and sick time, paid family, parental and adoption leave, sabbatical program, medical plans, life and AD&D insurance, and disability programs
• Retirement and stock purchase programs with 401(k) employer match and an employer-funded retirement account
• Flexible, inclusive, and collaborative work environment
• Great Place to Work Certified in Canada and the U.S. and recognized as a Top 10 employer by the Boston Globe

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Salary Range: $72,500-$108,800.

At Sun Life Financial, we are a leading provider of group insurance benefits in the U.S. Our brand promise is making life brighter for customers, partners and communities. Visit  to learn more.

We offer flexible work options where possible and are committed to fostering an inclusive environment where all employees belong and thrive. We encourage applications from qualified individuals of all backgrounds.

Job Category: Health Advisor

Posting End Date: 03/04/2026