Measure Tech; Part-Time - Parsippany, NJ

Measure Tech (Part-Time) - Parsippany, NJ

Position Purpose

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. It involves performing in‑home measurement appointments, creating, maintaining, and improving customer relationships while interacting with customers daily, supporting sales, handling product inquiries, taking in‑home measurements, and coordinating installations within the Measurement Services center.

The Technician focuses on accurate measurements, calculations, quote review and presentation, ensuring a positive customer experience. The position primarily travels to appointments within a pre‑defined geographical area, may also provide services support to company locations, and uses company‑issued devices. The role aims to achieve customer service, measurement accuracy, timeliness, and sales productivity goals and reports directly to the Assistant Market Manager.

Key Responsibilities

• 60% Appointment Measures – Complete daily routes for pre‑assigned measure appointments as efficiently and accurately as possible.
• 4% Collaboration – Cooperate with associates, supervisors, and managers to complete all other work activities as assigned.
• 1% Compliance – Follow all policies, procedures, and adhere to work schedule.
• 35% Customer Service – Ask customers open‑ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge to answer customer questions and identify opportunities to engage customers in other services programs.

Direct Manager / Direct Reports

• Reports to the Assistant Market Manager.
• Up to 0 direct reports.

Travel Requirements

• Travel between locations required.

Physical Requirements

• Must continuously stand or walk and regularly handle or carry material or equipment of moderate weight (8‑20 pounds).

Working Conditions

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Reliable transportation.

Preferred Qualifications

• None.

Minimum Education

• High school diploma and/or GED.

Preferred Education

• High school diploma and/or GED.

Minimum Years Of Work Experience

• 1+ years of previous related work experience.

Preferred Years Of Work Experience

• 1+ years of previous related work experience.

Minimum Leadership Experience

• No previous leadership experience.

Preferred Leadership Experience

• No previous leadership experience.

Certifications

• None.

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus