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Senior Escalation Analyst, CX Operations

Job in Trenton, Mercer County, New Jersey, 08628, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 40.64 - 47.81 USD Hourly USD 40.64 47.81 HOUR
Job Description & How to Apply Below
A leading cryptocurrency exchange is seeking a motivated candidate for their escalation management program. The role involves addressing customer issues, communicating with various stakeholders, and driving improvements based on customer feedback. Ideal candidates will have 2+ years of experience in customer support and must be adaptable to a fast-paced environment. This position is in Trenton, NJ, with a salary range of $40.64–$47.81 USD per hour.
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Position Requirements
10+ Years work experience
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