Customer Service - Inside Sales Representative

Objective

Customer service is not just central to our product—it’s what sets us apart from others. Our team takes pride in being quick to respond and inventive in finding solutions. That’s why Customer Service Representatives need to be approachable, tactful, and well‑organized. They collaborate with clients and colleagues across the company to make sure orders are processed accurately and promptly. A positive attitude and eagerness to learn about our equipment—such as its specifications, uses, and upkeep—are essential qualities for every Customer Service Representative.

At USERC, the Customer Service & Inside Sales Representative plays a distinctive role. In addition to the typical responsibilities of a CSR, this individual supports the NJ Senior Relationship Manager by coordinating special projects, preparing quotes, and following up as needed. They may also visit clients independently or alongside the NJ Senior Relationship Manager.

• Respond to incoming calls and communicate with clients and associates regarding inquiries, orders, and when necessary, direct calls to the appropriate department.
• Accurately enter and print new orders, processing modifications including cancellations, additions, subtractions, transfers, and rental terminations as required.
• Input order details into the company's operating software – Alert IMS.
• Relay essential information to technical, sales, purchasing, and delivery/shipping teams using suitable communication methods, including in‑person meetings, internal phone calls, email, or video conferencing.
• Conduct follow‑up communications with clients to provide updates or request documents, order confirmations, quotations, or other necessary information.
• Coordinate the inter‑office transfer of equipment.
• Support inventory and accounting personnel to ensure accurate recording of inventory transactions.
• Perform all assigned tasks diligently and professionally as directed.

• Respond to client emails and calls for the NJ Sales Rep.
• Prepare quotes for rentals and product sales for the NJ Sales Rep.
• Place purchase orders, arrange delivery, and send contracts for billing.
• Organize marketing initiatives like giveaways, trainings, and luncheons.
• Pursue and develop leads.
• Gather customer feedback.

• High school diploma
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products:
  Word, Excel, and Outlook

• Experience in customer service or sales
• Knowledge of environmental sciences
• Familiarity with environmental equipment
• Interest in, or willingness to learn about, environmental technology and its applications

Reports To: Customer Service Manager (Office Manager) & Sales Relationship Specialist

Position Type: Non‑Exempt – Full‑time / part‑time

Travel Required: Up to 15 days per year

Level / Salary Range: $24/hourly – Entry

This position is part of our flexible work team. All flexible work team members must be willing to receive cross‑training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.…