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Customer Service Rep HelpDesk/Support Call Center / Support Bilingual

Senior CSR Lead & Coach — Call Center Operations

Job in Trenton, Mercer County, New Jersey, 08628, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
A leading consulting firm in Trenton is seeking a Senior Customer Service representative to provide leadership and coaching for a team of Customer Service Agents. The role involves monitoring call performance and assisting in daily operations to meet service level agreements. Ideal candidates will have a minimum of two years in call center customer service and one year of leadership experience, with a high school diploma required.

This position offers opportunities for professional development and certification.
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Position Requirements
10+ Years work experience
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