Customer Success Supporter

Your development is part of our plan. As a Customer Success Supporter, you will assist hoteliers in using our ADDITIVE+ APPS and become a professional in digital hotel marketing yourself. You will learn directly on the job, continuously develop your skills, and gradually become the central point of contact for customers: with your own customer portfolio, in-depth marketing expertise, and real creative freedom.

The desired start date is immediately or by agreement.

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Responsibilities

Project management & onboarding:
Introducing ADDITIVE+ APPS to new customers, organizing the entire process up to the campaign launch

Customer analysis & communication:
Preparing evaluations for customer meetings and internal project team meetings

Content & analysis:
Coordinating content procurement and implementation, and preparing reports

Support & Knowledge Management:
Management of support tickets and maintenance of internal and external knowledge databases

Customer Loyalty & Growth:
Participation in the expansion of existing customer relationships, including potential analysis of cross‑selling and upselling

Must Haves
You are a communicative person who enjoys explaining and structuring things and getting people on board. With your organizational skills, you can keep track of even the most dynamic projects and always find a solution. Initial experience in tourism or online marketing will help you understand our customers' world. Your interest in software and digital trends makes you the driving force between marketing and technology, where customer success is created.

You also have very good language skills in German and English, Italian is a plus. Above all, you are eager to learn and develop together with us.

Application process

Review of your submitted data as well as pre‑selection

First meeting without in-depth technical knowledge in the context of a telephone interview

First personal interview to find out more about your personality and to introduce ADDITIVE to you

Second in-depth interview with your future supervisor to discuss your professional qualifications and to clarify mutual expectations

Assessment day to test your skills and abilities and to give you an overview of your future tasks

Agreement on the conditions for working together

An individually planned induction program offers you the best possible start in our company. In addition to the cultural introduction by our People & Culture team and the continuous support during the induction period from your supervisor and your motivated team colleagues, we will also provide you with two people specifically to support you. Your tutor will be responsible for your professional concerns, while your buddy will take care of your social integration during the first few weeks.

We hold regular employee appraisals, reach agreements on professional and personal development and plan appropriate training content based on a budget of 1,000 euros per employee.

And in the future? Our planned and structured company management guarantees long‑term job security. For each position, there are short, medium and long‑term career paths with milestones where your role can develop.

At ADDITIVE you have the opportunity to choose your workplace according to your personal preferences in Bolzano, Lana or Innsbruck, regardless of where you live.

In addition, there is the possibility of working in one of the offices in Barcelona, Berlin, Rome or Stockholm after a training period. The use of the centrally located ADDITIVE apartments is free of charge for you as well as for your partner or the whole family with children. You read that right:
You can take your partner (and of course your kids) with you to these exciting cities for up to a month at a time. Thanks to our flexible working hours, there will certainly be time during the week to explore and experience the vibrant locations together.

Work is carried out at ergonomic, electronically height‑adjustable desks with adjustable chairs. All workstations are equipped with three separate monitors. Our modern cloud/IT infrastructure enables us to work remotely or from our international…