Receptionist​/Support Specialist

Overview

BRMH seeking part time Receptionist/Support Specialist to work in Tremonton, Utah.

• Position
  
  Hours:
  
  20 hrs/week
• Position
  
  Schedule:
  
  M/W/TH 2:00–6:00; TUES 8:00–12:00; FRI 12:00–4:00, with expectation to cover co-worker time off
• Welcomes clients and processes check-in, including payment collection, client outcome survey processing, receipting, and therapist notification of client arrival
• Complete automated client admit procedures for admit appointments
• Answer, screen, and route incoming calls
• Manage automated client scheduling system (make, cancel, and change appointments)
• Assist in client medication pick-up by maintaining a signature list for pickup
• Coordinate client requests with therapists and the Medication Team
• Maintain an orderly waiting room
• Back-up other receptionist schedules as needed for vacation and sick leave coverage
• Make daily appointment reminder calls
• Score psychological tests as needed
• Assist with administration of annual customer satisfaction surveys

There may be some work assisting clients with their telehealth appointments, including appointment check-in, connecting to the telehealth session, monitoring needs during the appointment, and scheduling follow-up appointments. Act as a contact for the telehealth therapist to coordinate telehealth needs and appointments, and assist in any other way to facilitate the telehealth process.

• Complete up-to-date quality time sheet records with appropriate and accurate activity codes by 30 minutes past closing of the next business day
• Obtain approval from immediate supervisor for any and all leave taken
• Attend supervision appointments and team/organization meetings as scheduled
• Maintain an automated schedule reflecting the FTE availability within Center hours
• Attend trainings within and outside of the Center for job development

• Knowledge of confidentiality and ability to maintain strict confidentiality of all client and Center information
• Effective oral and written communication skills
• Knowledge of quality customer service principles and practices in a mental health setting
• Teamwork and cooperative interoffice relations
• Experience dealing with difficult customers and providing excellent customer service
• Computer literacy for automated medical records, email, scheduling, etc.
• Timeliness with schedule, attendance, and meeting participation
• Positive attitude aligned with job expectations and Center policies
• Ability to maintain ethical boundaries with clients and staff
• Understanding of workplace safety and adherence to safety policies
• Ability to perform tasks safely and report safety issues
• Flexible hours to meet client and Center needs, including covering other receptionist shifts when necessary

• High School diploma plus one year of related experience preferred
• Excellent office skills and attention to detail; computer skills
• Ability to prioritize, multi-task, work in a fast-paced environment, and maximize efficiency
• Excellent customer service skills and experience
• Must be able to pass a criminal background screening