Human Service Worker

Join to apply for the Human Service Worker role at Goodwill Northern Michigan

The Human Service Worker (HSW) is responsible for conducting the day-to-day operations of the Goodwill Inn.

• Execute day-to-day operational functions associated with a low-barrier, housing-focused emergency shelter.
• Support clients with needs at the Goodwill Inn.
• Answer phones, respond to emails, prepare documents, and enter case notes into HMIS.

• High School Diploma or GED required; some college in a human services field preferred.
• Some post-secondary education in a human services field preferred.

• Effective communication skills, both verbal and written.
• Knowledge and understanding of homelessness-related circumstances and issues.
• Previous experience in counseling, human services, housing, substance abuse, and/or job placement preferred.
• Good phone etiquette, able to type 30 wpm and have basic computer knowledge.
• Able to multitask.

• Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking (including on uneven surfaces), hearing, seeing, twisting, and repetitive movement.
• Ability to perform medium lifting (20–30 pounds) and occasional heavy lifting.
• On-call 24/7 on a rotational or as-needed basis.
• Able to sit, stand, work at a computer, bend, kneel, and twist.

Other job-related duties may be assigned by management.