Food Outlet Supervisor

Food Outlet Supervisor at Great Wolf Lodge

Join to apply for the Food Outlet Supervisor role at Great Wolf Lodge
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Pay: $21.00 per hour.

• Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
• Assists with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re-stocking, and ensuring staff breaks
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, collaborating with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to pack/guest concerns and escalates to leadership as appropriate
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Provides supervisory and administrative support for food and beverage operations including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
• Performs daily audits per procedure to ensure optimal operation to standards
• Conducts daily stand‑up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of staff, providing real‑time feedback and coaching
• Participates in recruitment process and selection of talent for the F&B staff
• Partners with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participates in pack performance management including employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operating equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations, including Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

• High School diploma or equivalent experience
• Minimum of 1 year experience in a food service leadership capacity
• Minimum of 1 year experience utilizing Point-of‑Sale (POS) technology
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
• Basic math skills (addition, subtraction, etc.) as they apply to cash handling
• Proficient in both written and spoken English
• Ability to work flexible schedule including nights, weekends, holidays as needed

• Associates degree or higher in hospitality or related field
• Prior experience with Micros POS
• Serve‑Safe and/or TIPS certification
• Previous hotel experience, preferably in a large family resort or hotel

• Able to lift up to 30lbs
• Able to bend, stretch, and twist
• Able to stand and walk for long periods of time

Click on “Apply Now” or chat with a recruiter on Great Wolf’s website. After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.

Equal Opportunity Employer / Veterans / Individuals with Disabilities.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality