Resident Advocate​/Admissions Coordinator

Resident Advocate/Admissions Coordinator

Job Category: Admissions/Marketing

Requisition Number: RESID
011807

Location: Medi Lodge of Traverse City, Traverse City Opco LLC, 2585 Lafranier Rd, Traverse City, MI 49686, USA

Resident Advocate/Admissions Coordinator

Facility: Medi Lodge of Traverse City

The Admissions Coordinator manages the facility inquiry and admission process and provides customers with facility-related information via facility tours, personal visits/assessments, conversations, and follow-up. Coordinates and implements effective customer relationship programs with the team.

• Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professional and timely manner, with appropriate follow-up.
• Conducts facility tours and manages the admission process by consistently maintaining updated bed availability and facility services information.
• Makes outbound calls to medical, insurance, legal and financial professionals, senior organizations, and other referral sources to develop and maintain relationships and inform them of bed availability and new products/services.
• Maintains a current database of existing and potential referral sources.
• Alerts appropriate department heads and staff of projected changes in admissions, bed availability, and discharges; participates in daily admission meetings to discuss forthcoming changes.
• Ensures admission paperwork and signatures are obtained from residents or responsible parties prior to admission and communicates any special needs of new admits. Enters referral sources and admissions data into the automated system daily.
• Coordinates the development and implementation of customer relationship plans, chairs customer relationship team meetings, and monitors budgets/results.
• Maintains knowledge of Federal and State regulations and reimbursement guidelines (Medicare/Medicaid). Assists with managed care referral processes.
• Maintains a database of medical contacts and community resources and shares industry trends and regulatory updates with facility staff and community contacts.
• Develops and implements special events and presentations to educate the community and establish the facility as a leader in skilled nursing, specialty programs, and rehabilitation care.
• Performs other tasks as assigned.

• Associate and/or bachelor’s degree in business/communications preferred.
• Two years of equivalent experience in a customer relations position or Admissions Coordinator role in lieu of degree.
• Previous healthcare community relations experience preferred.

• One year of experience in a position requiring customer relations or customer service. A background in community involvement is preferred.

• Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professional and timely manner with appropriate follow-up.
• Conducts facility tours and manages the admission process by maintaining updated bed availability and facility services information.
• Develops and maintains relationships with referral sources by contacting medical, insurance, legal and financial professionals, senior organizations, and related groups to inform them of bed availability and services.
• Maintains a working database of referral sources.
• Notifies department heads and staff of changes in admissions, bed availability, and discharges; participates in daily admission meetings.
• Ensures proper admission paperwork and signatures; documents special needs of new admits; updates referral and admissions data in the system.
• Coordinates customer relationship plans and leads team meetings; monitors budgets and results.
• Maintains knowledge of reimbursement guidelines and assists with related processes.
• Keeps current database of medical contacts and community resources and shares industry updates with staff and community contacts.
• Plans and implements community education events to position the facility as an expert in skilled nursing and rehabilitation care.

Knowledge of or ability to learn…