Attractions Attendant

Pay: $16.25 per hour

At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, Magi Quest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years or older.  Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   
• Great Perks:
Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives   
• Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training   
• Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   
• Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance   Health savings account   Telehealth resources   Life insurance   401K with employer match   Paid vacation time off   Paid parental leave   

Essential Duties & Responsibilities Communicates with guests for transactions, to process registration and complete orders.

Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines

Educates guests on game play and wand operation for Magi Quest Maintains  the daily operation of the Magi Quest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction

Ensure the daily operation of the attraction adheres to operating procedure guidelines

Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment

Inspects all safety equipment to ensure proper function

Ability to assess and assist in possible emergency situations and help scared participants

Ensures the daily operation adheres to operating procedure guidelines

Provides outstanding customer service and engages in suggestive selling

Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing

Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

Ensures attraction adheres to the highest standards of cleanliness, presentation, and service

To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies

Assists in other retail outlets/attractions as needed

Basic

Qualifications & Skills Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas

Some High School education or equivalent

Must be comfortable being at heights of 30 feet or more for extended periods of time Flexibility regarding scheduling based on business demands

Experience utilizing basic math skills with ability to add, subtract multiply and divide

Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits Previous experience demonstrating strong customer service

Ability to multi-task and prioritize a variety of tasks with minimal direction

Previous experience with cash transactions and Point of Sale systems

Proven teamwork skills

Enthusiastic and energetic

Comfortable working in varying weather conditions

Physical Requirements Ability to lift up to 30 lbs.

Able to sit and/or stand for long periods of time and climb multiple flights of stairs…