Automotive Parts Counterperson

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers.

A little history... "Take care of the customer and your employees, and the rest will take care of itself." - Albert M. Serra. Serra Traverse City is proud to be part of Serra Automotive, one of the top ten privately-held retail automotive groups in the nation.

Automotive Parts Counterperson Summary
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As an Automotive Parts Counterperson, your job primarily involves assisting customers with locating, purchasing, and ordering automotive parts, while also managing inventory and providing customer service.

• Assist all customers in selecting required parts in a friendly, professional and efficient manner.
• Inform customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
• Answer phone calls, providing price quotes and other information
• Provide high level of service to internal and external customers
• Pull and fill orders from stock
• Deliver parts to technicians
• Ensure that areas of the parts departments are properly stocked
• Locate out-of-stock parts from outside sources
• Notify the service advisor and the customer when special order parts have been received
• Follow up on back-ordered parts
• Replenish assigned inventory daily
• Make sure all internal requests are billed on service repair order
• Ensure that all customers received their copy of the invoice
• Issue credit for parts returned
• Set up orders for daily shipment, delivery or pick-up
• Participate in all training programs that are made available
• Keep current on new products and product updates
• Maintain a professional appearance and a neat work area
• Perform other duties as assigned

You have...

• Excellent customer service, interpersonal, and communication skills
• Strong listening, observational, organizational, and time management skills
• The ability to motivate and build rapport with people
• The ability to work autonomously and manage your own caseload
• An empathetic, non-judgmental and ethical approach
• Valid driver's license
• Professional, well-groomed personal appearance
• The ability to multitask

We have...

• Medical, Dental, Vision, 401K, Short- and Long-Term Disability
• $15k of Employer-paid Life Insurance
• Employee Referral & Discount Program, Employer-Paid College Tuition
• Growth Opportunities
• And More...

Qualifications
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.