Residence Manager

Job Description

Residence Manager - Make a Lasting Impact on Young Lives
Trail, BC
$36/hour | 30 hours/week (+on-call hours) | Permanent Position

Transform Lives. Lead with Purpose. Build Community.

Are you a compassionate leader who believes every young person deserves a safe place to heal and grow? Freedom Quest Youth Services is seeking an exceptional Residence Manager to lead our residential programs serving youth who need us most.

You’ll oversee one of our specialized residential homes—Freedom House—where young people facing complex challenges find safety, stability, and hope. As Residence Manager, you’ll build and lead trauma-informed teams that create healing environments for youth from unstable backgrounds who may have experienced neglect, abuse, or other significant adversities.

This isn’t just administration—it's leadership with heart, where every decision you make directly impacts a young person’s journey toward healing and success.

• $36/hour for 30-hour workweek (+ on-call hours)
• Full benefits paid by employer
• 5% RRSP contribution (after probation)
• 8% vacation accrual
• Permanent position with 3-month probation

• Lead trauma-informed, attachment-based care for vulnerable youth
• Build capable, compassionate teams dedicated to youth success
• Collaborate with community partners, families, and care circles
• Shape service plans that honor each young person’s unique journey

• Work within CARF-accredited programs
• Ongoing training and development opportunities
• Supportive leadership structure with regular supervision
• Connection to a values-driven organization committed to excellence

As Residence Manager, you’ll wear many hats—each one critical to creating environments where youth and staff thrive:

• Hire, train, and support residential coordinators and youth workers
• Provide meaningful supervision that develops staff capabilities
• Facilitate team building and create a positive workplace culture
• Ensure staff have the resources and support they need to succeed

• Co‑develop individualized service plans with clinical counselors and youth
• Coordinate care circles for integrated, holistic support
• Lead transition planning to set youth up for long‑term success
• Connect youth with specialized services (counseling, therapy, assessments)

• Champion CARF accreditation standards
• Manage budgets and ensure financial accountability
• Liaise with Ministry of Children & Family Development (MCFD)
• Build strong community partnerships

• Provide emergency on-call support (shared rotation)
• Step in to backfill positions when needed
• Stay connected to the day‑to‑day realities of residential care

Required Qualifications:

• Education:
  
  Diploma or degree (minimum 2 years) in Child & Youth Care, Social Work, or related field
• Experience:
  
  3 years of recent related experience, including 1 year in supervisory or administrative role
• Residential Background: 2 years working in a residential setting
• Specialized Training:
  Behavioral modification, working with children under 12 with support needs, attachment-based parenting, trauma-informed practice
• Current
  
  Certifications:
  
  First Aid, CPR, Food Safe, Valid Class V BC Driver's License
• Clearances: MCFD Record Check (including Vulnerable Sector Criminal Record Check), satisfactory Driver's Abstract and Driver Factor Report

• Deep commitment to trauma-informed, attachment-based, and culturally safe practices
• Extensive experience with client-centered, strengths-based, harm-reduction approaches
• Cultural humility and willingness to engage in lifelong learning about Indigenous worldviews
• Recognition of colonization’s ongoing impacts and commitment to trauma-informed care
• Strong organizational skills and comfort with technology
• Ability to remain calm, flexible, and solution-focused under pressure

• Natural leaders who inspire and develop others
• Detail-oriented administrators who never lose sight of the "why"
• Collaborators who build bridges between youth, families, staff, and community
• Problem…