Lead Merchandise Processor

About Williams Sonoma Supply Chain - Tracy, CA

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma. Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2023, Williams-Sonoma was recognized as a Great Place to Work and Forbes Best Employers for Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 15.1M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi, Arizona, and Tennessee totaling 3.9M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi and Tennessee
  • Manufacturing facilities located in North Carolina and Mississippi totaling 861k square feet with over 1,500 full-time employees producing approximately $900 million - $1 billion in sales of upholstered furniture3 Sutter Street Upholstery Factories located in North Carolina and Mississippi with over 1,400 FTE’s producing approximately $900 million to $1 Billion in sales of Upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

PRIMARY FUNCTIONS:

• Establish and promote hard work ethics through teamwork and collaboration with associates.
• Utilize Williams Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
• Solicit opinions of team members on departmental operations to maximize productivity and quality objectives.
• Share business information with teammates through floor presence, suggest improvements to current techniques.
• Promote safety awareness and cultivate the safety culture through the company. Maintain a clean and safe work environment by communicating safety topics and conducting safety audits.
• Works cooperatively and harmoniously with manager, co-workers, and others.
• Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience.
• Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met.
• Track productivity, research and resolve issues, and provide feedback on productivity and quality-related performance to teammates, peers and managers by using departmental resources.
• Coordinate team assignments by balancing resources as the volume requires.
• Provide training, productivity reporting, and feedback to any errors made by staff daily.
• Daily start-up meeting and communication of daily/weekly goals for the department.
• Work with the Ops Manager for specific service metrics related to safety, service, quality and cost.
• Lead continuous improvement and provide exceptional customer service to the stores and customers
• Lead staffs to ensure effectiveness and productivity metrics are met.
• Handle all escalations and…