Volunteer & Neighbor Team Coordinator

Overview

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’ to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position will coordinate all volunteer engagement (including individual volunteers and Good Neighbor Teams) for the World Relief Baltimore field office.

• Program, Training, Support, and Recognition:
  Ensure a strong and dynamic volunteer base enabling the office to effectively support service delivery, fundraising and community outreach objectives
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication, support and recognition plans for both individual volunteers and Good Neighbor Teams
• Recruitment & Onboarding:
  Develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis
• Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers throughout the office
• Work closely with churches and/or other community partners to recruit and engage Good Neighbor Teams
• Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards
• Respond to volunteer inquiries from the public in a timely, professional manner
• Ensure the provision of orientation and training to all incoming volunteers and GNTs
• Collaborate with WRB program staff and leadership in the scheduling, development, coordination and facilitation of volunteer and GNT orientations and trainings
• Develop and conduct refresher and volunteer development training sessions for existing volunteers
• Placement:
  Closely track database and manage volunteer/GNT assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base
• Monitor the progress of each volunteer/GNT assignment, addressing any performance deficits in a timely manner
• Engagement & Retention:
  Check-in regularly with volunteers and GNTs and provide support as needed
• Create and plan opportunities for meaningful volunteer recognition throughout the year
• Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for volunteers and GNTs
• Ensure follow-up and communication with churches, organizations, volunteer groups, including appreciation, events and thank you notes
• Develop feedback mechanisms in order to identify opportunities for improvement with volunteer/GNT engagement
• Programs and Services
  
  Collaboration:
  
  Collaborate with WRB programs staff and leadership to create and support church and volunteer engagement opportunities for…