Amusement Manager

Location:

825 Dulaney Valley Rd , Towson, MD

Department:
Amusement

Hourly Wage: $21 - $23.75

Round One Entertainment is looking to hire a full-time, non-exempt, Amusement Department Manager.

The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment.

S/he keeps the games in “ideal playing conditions.” S/he is involved with cash handling, ensuring that the deposit bag balanced at the end of every shift, refilling machines when required and assisting with promotional ideas.

The Amusement Manager/Supervisor is also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

• Minimum of 2 to 5 years of work experience in a bowling, entertainment, hospitality, or retail industry.
• Some college experience preferred but not required;
  High School Diploma or a GED required
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with a focus on great time management.
• Previous experience in a retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example.
• Achieve sales goals through the efficient execution of Company policies.
• Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.
• Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.
• Plan and prepare work schedules and assignments of employees to specific duties.
• Monitor store inventory levels on a daily basis ensure adequate availability of products.
• In conjunction with the General Manager, supervise department employees to ensure they are in compliance with established operating practices and policies.
• Ensure all store amusement employees are properly trained.
• Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner.
• Able to perform General Manager duties in his/her absence.
• Monitor store staffing on a daily basis to ensure the department is adequately staffed.
• Assist the General Manager in curbing internal and external theft.
• Ensure the store and Redemption are presents a pleasing image by changing store displays for better traffic flow with the approval of the General Manager.
• Ability to understand and track departmental sales on an ongoing basis.
• Assist with overall operations improvements such as increasing customer base.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Resolve complex customer complaints.
• Conducts alcohol and age restriction control in accordance with company policies.
• Perform all shift duties as required by the General Manager.
• Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
• Complete reviews, absence reports, supervise staff with time and attendance along with work ethics.
• Review department time sheets for accuracy.
• Counsel and train employees as needed.
• Additional duties and responsibilities to be performed when directed by General Manager:
• Receiving/Shipping.
• Invoicing.
• Cash Handling and Management.
• Front Counter to include register functions/procedures.
• Travel for company-related errands and off-site assignments.

• Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.
• Develops a diverse, high-performance team by coaching, counseling and mentoring.
• Reviews department time sheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.

• Audits refund and/or credits against itemized sales from the previous day.
• Audits cash drawers and transactions.
• Audits and track special events.
• Creates Daily Audit Report with…