Retirement Representative - Office of , Retirement & Absence Manage

Overview

Job Description Performs complex and specialized work related to the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, long term disability (LTD), flexible spending accounts (FSA), new hire enrollment, COBRA, leaves of absence, retirement, retiree health benefits, and 403(b) and 457(b) retirement savings plans. Provides interpretation and guidance to employees to ensure compliance with established guidelines.

Serves as a liaison with the respective retirement and benefit vendor systems to address enrollment or retirement issues. Performs other duties as assigned.

Job Description Performed similarly as described above and continues to support benefits administration and vendor liaison activities.

• Communicates information about the benefits provided by Baltimore County Public Schools to new, active, and retired personnel and their rights and responsibilities to receive those benefits.
• Responds to benefits/retirement inquiries from active/retired employees and vendors on plan provisions, enrollment, status changes and other general inquiries.
• Answers participant inquiries via phone and email, addresses administrative support needs, and handles a variety of reports related to benefits and retirees.
• Prepares and conducts presentations and training sessions on health benefits procedures and requirements, including pre-retirement seminars.
• Ensures the accuracy of all benefits/retirement enrollments in the human resources information system to provide vendors with accurate eligibility information.
• Assists employees regarding claims issues and plan changes.
• Enrolls employees with carriers selected and processes life status changes.
• Processes and administers benefits for employees on leave of absence.
• Interprets legal and regulatory implications (i.e., IRS, COBRA, ACA) as they relate to active and retired personnel.
• Performs quality checks of benefits-related data.
• Assists with compiling and/or audits reports for allocation/billing charges.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education, Training, And Experience

• Possession of an associate degree or the completion of 60 or more college credits.
• Four years of experience in the administration of employee insurance benefits or related functions.
• Five years of experience in administrative support.

Note:

Other combination of applicable education, training, and experience which provide the knowledge, skills and abilities necessary to perform effectively in the position, may be considered.

• Possession of Retirement Coordinator certification issued by the State Retirement and Pension System of Maryland required (If not held at the time of hire, certification must be obtained within 90 days of employment in this position).
• Required licenses and certifications must be maintained throughout employment in this position.

• Knowledge of employee benefits and applicable laws preferred.
• Knowledge of Maryland's retirement and pension laws, rules, and regulations preferred.
• Excellent written and verbal communication skills required.
• Excellent organizational and time management skills.
• Ability to learn and apply a vast knowledge of rules and regulations about the benefits provided to employees and ability to communicate this information to a diverse group of employees.
• Knowledge of office practices and procedures; knowledge of filing systems; knowledge of spelling, grammar, arithmetic; knowledge of personal computers and office software packages; knowledge of automated office systems.
• Skill in maintaining databases, spreadsheets, and logs; skill in maintaining filing systems; skill in operating personal computers and related office equipment; skill in providing routine information to telephone callers and office visitors.
• Ability to communicate effectively; ability to manage confidential information effectively; ability to perform basic mathematical computations; ability to follow rules and regulations; ability to establish and maintain effective working relationships.

Physical And Environmental Conditions

The work of this class is generally sedentary and performed in an office environment. Work includes the operation of office equipment, including personal computers, and occasional limited physical activities.

FLSA Status: Non-Exempt

Retirement: Eligible for the Maryland State Retirement System.

Salary: $25.18 - $42.19/hour depending on experience, based on grade 06, ESPBC (Education Support Professionals of Baltimore County) pay scale, effective January 1, 2026.

Visit the BCPS Office of Payroll website for additional information on pay scales, other compensation and leave accruals at https://(Use the "Apply for this Job" box below)..

Benefits: BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans.…