HR Coordinator-HR Service Center

This is an in person role, requiring 5 days/week in our Towson, MD office.

• Serves as the first point of contact for HR-related questions via phone, email, or ticketing system.
• Provides support on HR processes such as onboarding, offboarding, employee changes, benefits, leaves of absence, and HR systems navigation.
• Maintains and updates employee records in the HRIS and ensures data accuracy.
• Processes transactions related to job changes, personal information updates, organizational changes, etc.
• Generates standard HR reports and assists with audits or data requests as needed.
• Escalates complex issues to HR specialists or business partners as appropriate.
• Supports compliance with internal policies and relevant labor laws.
• Ensures efficiency of service center operations, technology, and transaction processes.
• Assists in developing and updating knowledgebase articles and process documentation.
• Participates in process improvement initiatives to enhance service center operations.

• HS plus 3-4 years of relevant work experience, Associate’s plus 2-3 years of experience, or Bachelor’s plus 1 year of experience.
• Work requires the ability to:
  • effectively communicate both verbally and in writing;
  • utilize Excel, Word, Outlook, and PowerPoint with proficiency;
  • demonstrate working knowledge of employment laws and practices, practices, and procedures;
  • demonstrate attention to accurate detail and timely follow through in past work experience;
  • prioritize and organize workload to meet deadlines.