Hotel Front Office Manager

Responsibilities

• Handle the front desk budget and order office supplies as needed
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Gather financial information and generate occupancy reports for the general manager
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

• Lightspeed experience preferred
• Have superb communication skills, management skills, and multitasking skills
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Bookkeeping skills and experience with MS Office a plus
• Applicants must have a high school diploma or GED
• Prior hospitality experience of 1 year is required for this position

$55,000 - $65,000 yearly

The newly renovated Sheraton Baltimore North Hotel sits in the heart of Towson’s bustling business district, offering unmatched convenience to nearby corporate offices, universities, medical centers, and popular destinations such as Baltimore’s Inner Harbor. Following a comprehensive and modern renovation, the hotel now features 282 fully renovated guest rooms designed with comfort and functionality in mind.