Human Services Program Specialist

Pay Schedule I, Grade 29, Regular

Schedule:

35 hours per week.

A vacancy exists in the Department of Health and Human Services, Bureau of Finance and Administration.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note :
Failure to complete all fields of the Work Experience section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

YouMUSTattach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of license(s) certifications, and/or education must be submitted with each application.

Under general supervision, the Quality Improvement Human Service Program Specialist is responsible for assisting with quality improvement (QI) efforts, including development, implementation, execution, education, data collection, analysis, and reporting. The TQIC will perform QI activities in alignment with Continuous Quality Improvement (CQI) principles. This position promotes the QI Program throughout the Department of Health and Human Services through education, training, and collaboration.

Examples of Essential Duties

• Demonstrates a working knowledge of Quality Improvement (QI) and Performance Improvement (PI) processes.
• Provides orientation and development training for staff on QI processes and principles.
• Participates in evaluating the effectiveness of QI activities, making recommendations for improvements.
• Attends and actively participates in CQI meetings, collaborating with team members to advance QI efforts.
• Assists in the preparation of quality improvement reports to track progress and identify areas for improvement.
• Meets with internal customers and stakeholders to identify QI issues and works collaboratively to problem-solve and implement solutions.
• Serves as an educational resource for staff regarding performance improvement processes.
• Reviews and provides recommendations for updating policies and procedures related to quality improvement.
• Completes special projects or assignments as needed to meet departmental initiatives or objectives.
• Leads or participates in various PQI (Program Quality Improvement) committees as assigned.
• Provide in-service education and training on topics specific to program areas to enhance staff knowledge and skills.
• Oversees and monitors staff completion of training courses on the CDC Train platform.
• Exhibits a strong ability to analyze challenges, develop solutions, and execute strategies to achieve objectives.

Examples of Other Duties

• Works with program managers to identify and analyze short- and long-term training goals for staff and professional development, ensuring alignment with organizational objectives.
• Researches new training materials and resources to enhance current training procedures and processes.
• Identifies gaps in training content or material and recommends updates or new content to ensure safety and productivity among HHS staff.
• Collects, analyzes, and reports data related to training and employee competency development, ensuring compliance with departmental and regulatory standards.

• Graduation from an accredited college or university with a Master’s in Public Health or Master’s Human Services or a related field.

Knowled…