Office Dispensary Supervisor

Overview

Why Join Us? At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff. We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.

We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

The In Office Dispensary (IOD) supervisor will report to United Urology Group’s Director of Pharmacy Services. An ideal candidate will be ready to roll up their sleeves, partner with physician executives and all of our practice members. The In Office Dispensary (IOD) supervisor will ensure operational excellence within the IOD, including prescription intake, benefits investigation, prior authorization, financial assistance, dispensing coordination, inventory controls, and regulatory compliance.

• Directly supervise, train, and mentor IOD technicians across the prescription lifecycle
• Develop schedules and coverage plans consistent with prescription volume to ensure adherence to service-level expectations and minimize delays to therapy initiation
• Oversee accurate prescription intake, entry, and processing
• Ensure prescriptions are processed in accordance with prescriber intent, payer requirements, and IOD standards of care
• Supervise pharmacy benefits investigations and timely submission and follow-up of prior authorizations and appeals through appropriate portals
• Supervise ordering, receiving, storage, and dispensing coordination of medications, ensuring adherence to storage, handling, and temperature requirements
• Maintain inventory controls for high-cost and limited-distribution products, including cycle counts and expiration monitoring
• Ensure compliance with Drug Supply Chain Security Act (DSCSA) requirements, including documentation and traceability
• Ensure coordination of prescription pick-up logistics, including patient pick-up, courier to other UUG offices and signature logs per pharmacy benefit manager standards
• Ensure all IOD technicians comply with applicable state and federal regulations and REMS program requirements
• Collaborate with pharmacy leadership on readiness for external audits and inspections
• Ensure effective utilization of pharmacy management software
• Train and support technicians on system updates, workflow enhancements, and best practices
• Monitor operational metrics such as turnaround time to therapy, authorization cycle time, abandonment rates and patient and practice members satisfaction
• Identify workflow inefficiencies and partner with pharmacy leadership to implement scalable, compliant solutions

• Knowledge of cancer and urology medications and dosing with ability to access resources as required
• Strong people skills for pharmacy staff and practice interactions
• Ability to use computers and software applications (MS Office products)
• Advanced understanding of pharmacy workflows, including prescription adjudication, prior authorization and drug ordering
• Strong leadership, organizational, and staff development skills
• Demonstrated expertise with pharmacy software systems, Electronic Medical Records (EMRs), and relevant pharmacy portals
• Exceptional communication skills with patients, providers and payers
• Ability to manage competing priorities in a fast-paced, high-acuity environment while maintaining accuracy and compliance
• Excellent written and oral communication
• Excellent attention to detail and organizational skills
• Excellent project management skills with an emphasis on detail and follow-through

• High school diploma required;
  Associate degree preferred
• Certified Pharmacy Technician (CPhT) required
• Active State Pharmacy Technician License required.
• Minimum of 5 years of pharmacy technician experience, with at least 2 years in specialty pharmacy
• Prior supervisory or lead technician experience strongly preferred

This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Full-Time

Pay Range: $60,000 - $75,000 annually

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity

Employer:

Our Practice is an equal opportunity employer. We do not…