Patient Account Representative; Towson

Patient Account Representative (Towson, Full Time)
Job Category
:
Professional & Management/Non-Clinical Prof

Requisition Number
: PATIE
010941

• Posted :
  January 16, 2026
• Full-Time
• Hybrid

Towson - Dulaney Center
Towson, MD 21286, USA

General Summary
:

• Under general supervision and in accordance with established policies and procedures, is responsible for daily follow-up functions to secure payment and/or resolve outstanding accounts receivable for one or more of the assigned payer categories:
  Medicare, Medicaid, Blue Cross and Blue Shield, Commercial/Managed Care, Tri-Care, Worker’s Compensation, Schools, DSS/DJS, and Self-Pay.
• Uses computerized patient information management and Paperless Claim System (PCS) imaging systems to initiate, complete follow up, and update patient accounts with data required for preparation of third-party claims and client statements.
• Post transactions, and bill insurance carriers/client and adjust third-party/self-pay data. Prepare and maintain required documentation.

* The vast majority of this position involves interaction with insurance companies with only a very small percentage involving interaction with clinicians and patients.

Requires:

• 6 months - 12 months of experience in related billing and health insurance work. Follow-up and Medicaid experience strongly preferred.
• Must have knowledge of billing practices, procedures, collections, third-party payer and Universal Billing requirements, and third-party reimbursement procedures.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

The pay range for this position is $18.50/hr minimum to $26.04/hr maximum. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.