Systems Engineer

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

The Systems Engineer is responsible for the implementation, operation, and continuous improvement of systems, services, and platform infrastructure managed by the Platform Engineering team. This role ensures the reliability, security, scalability, and cost-effectiveness of critical enterprise platforms that support the university’s academic and administrative computing needs. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Operations and Support:

• Serve in an operational capacity as a primary and/or secondary (backup) engineer for assigned services, performing standard service operations including patching, upgrades, monitoring, and incident response.
• Perform systems administration activities such as server provisioning and management, operating system and application patching, upgrades, and hardware installation, replacement, and maintenance.
• Execute regular and recurring operational tasks, including security and vulnerability monitoring, remediation, and compliance-related activities.
• Process service requests and incidents within established service level expectations, delivering timely responses and a high standard of customer service.
• Provide technical assistance and consultation to other teams within the Office of Technology Services related to assigned platforms and services.
• Participate in on‑call rotations and perform off‑hours maintenance, monitoring, and support activities as required to ensure system availability and reliability.
• Perform additional operational and support responsibilities as assigned to support team objectives and organizational needs.

• Participate in the execution of technical project activities, including but not limited to service and infrastructure deployments, upgrades, migrations, integrations, and platform enhancements.
• Provide systems administration and engineering support for IT projects by performing configuration, implementation, testing, troubleshooting, and validation tasks related to assigned systems and services.
• Collaborate with project teams, service owners, and other technical staff to ensure project deliverables align with Platform Engineering standards, operational requirements, and security best practices.

• Participate in cross‑training activities as assigned to develop knowledge of additional platforms, services, and operational responsibilities.
• Collaborate with peers within the Platform Engineering team and across the higher education and industry community to share knowledge, learn best practices, and understand how similar services and challenges are addressed.
• Communicate and document service changes in a timely and accurate manner in accordance with established change management and communication procedures.
• Communicate service outages, degradations, and restorations promptly and effectively, following defined incident and outage communication protocols.
• Communicate proactively with management regarding issues, risks, or dependencies that may delay delivery timelines or impact the reliability, security, or performance of systems and services.
• Perform task tracking, time tracking, and status reporting as required to support operational transparency, planning, and accountability.

• Create, maintain, and update complete, accurate, and current engineering‑level documentation for assigned platforms, services, and operational procedures.
• Contribute to and assist in maintaining documentation intended for OTS support staff and other IT support groups, ensuring it is clear, accessible, and appropriate for the intended audience.
• Review existing documentation and…