Regional Support Specialist - Towson, MD

Overview

Ready to be part of something great? We’re looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. You’ll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically. Based in one branch office, you’ll stay closely connected with our regional support team, Coldwell Banker Agents, and Brokerage Leadership.

No two days are exactly the same—troubleshooting office systems, assisting with scheduling, and supporting agents with marketing and our in‑house tools. This role is ideal for someone who is organized, tech‑savvy, enjoys helping people, and thrives in a busy, collaborative environment. If you’re looking to grow your skills and make a real impact within a supportive team, we’d love to meet you.

• Agent Support
  • Provide white‑glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
  • Support agents with technology, process, or operational questions
  • Provide basic social media and marketing support to agents and manage office social media accounts, on‑demand
  • Promote a friendly, inclusive office culture that reinforces our agent value proposition
  • Coordinate with and across other Agent Services operational teams to direct agents on transaction‑related questions or issues
  • Collaborate with the Agent Onboarding Team to facilitate the onboarding process; conduct comprehensive office orientation, provide training on company tools (such as Moxi Works, Prospect Square, Listing Concierge), and introduce affiliated partners emphasizing mutual support and collaboration
• Branch Leader Support
  • Be the Culture Carrier for the Branch and Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
  • Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
  • Assist with recognition including awards reporting, social media, sales meeting content, and other activities that recognize Coldwell Banker Agent performance
  • Assist in agent recruitment, including pulling local non‑affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits
  • Assist Branch Manager with the intake process for new Agents, as needed
  • Collaborate with the Branch Manager as they coach new agents, including support of business plan development and implementation; offer support on business‑building opportunities and address inquiries related to company tools and processes; follow up after coaching to help agents implement plans; serve as an accountability partner for business goals
  • Identify potential processes or product enhancements to be reviewed and implemented
• Office Organization
  • Greet and direct agents and clients to work spaces or conference rooms as applicable
  • Collaborate with facilities and IT partners to ensure office items remain in working order
  • Maintain adequate inventory of office supplies and ensure timely distribution of mail

• Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
• Familiarity with the use of social media platforms (e.g., Facebook/Instagram) is required, with an understanding of how these platforms are used in marketing
• Excellent written and verbal communication skills
• Proficiency in various operating systems (PCs, Macs, mobile platforms) and the ability to navigate computer software
• Proficiency with Microsoft Office applications is strongly preferred
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
• Customer‑focused approach, delivery‑oriented mindset, and ability to multi‑task
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region as needed

• Medical, Dental, Vision, Short‑term and Long‑term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to Linked In Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups