Community Support Specialist

Position Description

This position announcement will be used to fill a full‑time, exempt Community Support Specialist (Executive Management Assistant I) in the Office of the County Executive. This is an "exempt" position that serves at the pleasure of the County Executive.

The salary range for this position is $64,190.00 – $75,000.00 based on experience.

The Community Support Specialist is part of the Office of Community Engagement and Constituent Services (CECS) within the Office of the County Executive. This is a public, forward‑facing position and is representative of the County Executive and the Administration. The Community Support Specialist is the liaison between the Administration and the community we serve. The primary responsibility of this position involves connecting the Administration with the local community, addressing the concerns and needs of constituents, resolving issues, and providing information and support.

The ideal candidate will be passionate about community development, be a strong communicator, empathetic, capable of efficiently handling a variety of inquiries and requests, and have a results‑oriented team attitude.

• Represent the County Executive by attending community meetings and events on his behalf and/or staffing the County Executive.
• Regularly meet with community members to listen to their concerns, needs, and ideas and relay this feedback and potential solutions to CECS Leadership.
• Communicate with constituents, civic associations, and other organizations using various communication methods and tools regarding important county services and issues that affect them.
• Prepare briefing documents and written updates regarding issues and/or concerns in the community, which are to be presented to the County Executive.
• Provide excellent customer service to the residents of Anne Arundel County who contact the County Executive’s Office and the CECS Office via phone, email, mail, or in person.
• Investigate and resolve constituent concerns and complaints in a timely manner by providing efficient and thorough responses to constituent and community concerns, conducting comprehensive research, working with departments, agencies, and other project matter experts, and responding to daily inquiries in a timely manner.
• Document and track all communication with community leaders, organizations, and constituent interactions and issues in Case Manager ensuring to log notes, customer contact information, email correspondence, and any supporting documents to support the investigation/communication.
• Work collaboratively with staff and county departments and agencies to address complex issues.
• Maintain up‑to‑date knowledge of relevant laws, regulations, and resources.
• Attend weekly CECS Team meetings and County Executive office staff meetings as required.
• Organize and participate in community events, meetings, and workshops, which may take place after hours and on weekends.
• Other duties as assigned by the Director and Assistant Director of CECS.

• High‑visibility position that must be skilled at relationship building and possess general knowledge of Anne Arundel County Government departments and agencies and the administration’s priorities.
• Ability to work in high‑pressure environments while managing multiple priorities with minimal supervision.
• Strong verbal and written communication skills, excellent problem‑solving and interpersonal skills.
• Proficient in Google Suite.
• Positive attitude, empathy, and cultural sensitivity when working with diverse communities.
• Ability to handle emotionally charged situations, commitment to confidentiality and professionalism, and skill in constructive conflict resolution.
• Excellent time management skills, adaptability, flexibility, ability to work independently and on teams, attention to detail, strong organizational skills, and readiness to assist the Team with special projects as assigned.
• Willingness to work a few evenings per week and some weekends.

• Education:
  
  Graduation from high school.
• Experience:
  
  Three (3) or more years of experience in outreach and stakeholder engagement, event planning, government affairs, or related fields and/or constituent services work.
• Willingness to work 3‑4 evenings per week and some weekends.

• This position requires a thorough background check.

• Applicants must submit a cover letter and resume detailing their qualifications, relevant experience, and interest in the position.

• Preference will be given to candidates who possess the following:
  
  • Three (3) or more years of experience in customer service related to government operations and services.
  
  • Three (3) or more years of experience in community engagement or outreach related to government projects and initiatives.