Patient and Service Coordinator

PMLs Collaborative Care Team (CCT) supports seventeen General Practices located within West Northamptonshire, providing proactive assessment and support to people with longterm and complex conditions and their Carers. We undertake holistic assessment within the home environment, identifying needs and priorities with patients and their carers to improve wellbeing, maintain independence with an overarching aim to prevent unplanned admissions to hospital.

The Team currently comprises two Registered Nurses (RNs), an Occupational Therapist (OT), two Assistant Practitioners (AP), and a Social Prescribing Link Worker. The CCT operates Monday to Friday, 08:30 to 16:30 excluding Bank Holidays

What our Patients say about us:
The CCT are a fantastic Team! The Nurse who visited was very knowledgeable and kind, she helped me make sense of my new medication. The OT has arranged lots of equipment and some grab rails to keep me safe and independent in my own home. I was also seen by a lady who helped me apply for Attendance Allowance and a Lifeline, the extra money will really help my quality of life, and the Lifeline will reassure my family that I am safe.

To provide daily coordination of the CCT service delivery under the direction of the Clinical Lead, acting as a central point of contact to ensure appropriate support is made available to the team, patients and their carers.

To regularly liaise with the range of multidisciplinary professionals and colleagues involved in a persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported. This includes actively participating in multidisciplinary team meetings within the CCT, PCNs and Practices.

To provide administrative coordination for the CCT service delivery supporting PML Governance, Operational and performance compliance.

To develop expertise in the administrative functions of Clinical systems, specifically Systemone and EMIS, including problem solving, staff support, access, reporting and contingency.

To keep accurate and up-to-date records of contacts, appropriately using the CCT clinical system, GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

To support the Clinical Lead to ensure that PML/CCT remains safe and effective, including using audits and learning from significant events and complaints including the collation of evidence for CQC compliance.

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Role Purpose

Performs administrative tasks within the team, applyingskills learnt to support routine operation, record-keeping, dataentry/collection and providing information and guidance to staff and colleagues.

Role Accountabilities

Operational Support

Maintains accurate records and supports business processes assisting colleagues where required.

Coordination

Coordinatescomplex administrative tasks, liaising with stakeholders and workingautonomously.

Data Entry/Collection

Ensuresdata is collected and entered accurately into workplace systems.

Providing Information

Providescorrect and timely information to colleagues and patients while upholdingcompany values and standards.

• Working within a health and or social care environment and with clinical systems
• Working as part of an integrated multi-skilled team to optimise patient care and experience

• GCSE or equivalent in English & Maths
• NVQ Level 3 in health and social care

• Excellent written and verbal communication skills
• Proficiency in relevant I.T. systems and software
• Strong organisational and time-management
• Good interpersonal skills; the ability to make effective relationships with others
• Able to work in a changing environment; demonstrates an ability to cope under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,000 to £26,000 a year

FTE, Depending on Experience