Receptionist, Customer Service​/HelpDesk

Receptionist

Final date to receive applications: 27 February 2026

Department: Customer Services

Employment Type: Permanent - Full Time

Location: Silverstone

Adrenaline fuelled and non‑stop Customer Services is at the heart of everything we do. From answering questions to resolving issues, we are the first point of contact for our fans and guests, ensuring every interaction is positive and memorable.

To be a productive member of the customer service team, to meet and greet all visitors. Provide efficient internal support to all departments ensuring high standards of professionalism and personal presentation at all times.

• Greet visitors and inform relevant staff of arrival, answer any questions, and issue visitor badges.
• Provide effective meeting room management, liaising with catering, security, and events teams where required.
• Book taxis and internal transport.
• Receive and distribute incoming post/deliveries.

• Proactively organise own workload
• Identify and escalated priority issues
• Update the internal phone list
• Update intranet with internal news
• Order stationary and keep stock
• Organise collection of confidential waste and recycle ink toners
• Liaise with contractors regarding facilities such as toilet cleaning, fire alarm testing and kitchen supplies
• Ensure reception, kitchen and meeting rooms are kept clean and tidy at all times and the office has a welcoming and professional image

• Operate the Zen Desk portal as required.
• Respond to customer service enquiries by providing accurate product and service information.
• Complete adhoc administration tasks as requested and follow up calls where necessary.
• Provide customer service at Moto GP, F1, and Silverstone Festival, plus ad‑hoc events where required.

• Help to create a positive and customer‑centric environment within the team.
• Demonstrate conviction in finding innovative approaches to solutions.
• Willing to go the extra mile to delight
• Professional presentation both physically and in all aspects of work.
• To maintain at all times confidentiality on all relevant matters appertaining to the team.

• Performance will be monitored against Personal Development Reviews (PDR’S)

• Visitors, clients, suppliers and contractors
• All SCL departments
• CEO’s PA’s
• BRDC

• Good communication skills, professional telephone manner and cheery disposition
• Highly organised, motivated and positive attitude
• Works well on own initiative
• Responsibility, adaptability, and patience
• Excellent communicator – articulate through written and verbal
• Full Driving licence
• Good knowledge of Windows packages (Word/Excel) and use of the internet
• Flexible approach to working hours including weekends
• Passionate about customer care

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.