Front of House Manager

Overview

Description:

Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking an innovative and driven Karting Front of House Manager to help lead Kart Silverstone, a world-class facility at one of the most prestigious motor sport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motor sport as we build on our vision to become a dynamic, year-round destination.

Final date to receive applications: 30 January 2026

Department: Karting

Location: Silverstone

At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences, growing a business and leading high-performing teams, this is the role for you.

• Karting Manager
• Assistant Karting Manager
• FOH Team
• Catering Team
• Kart Operations Team
• Admin Team
• Directorate
• Head of Leisure
• Revenue and Marketing Teams
• Catering Team
• Public Events Team
• Venue Operations Team
• Health and Safety Teams
• Finance and IT Departments
• External Suppliers
• Instructors
• Commentators
• Drive Team
• Workshop Team

• Be instrumental in the pre-opening phase, establishing reception and FOH operational standards and procedures.
• Support the Assistant Karting Manager in the creation of different product types, product mix and scheduling.
• Collaborate with wider business stakeholders, venue, health and safety, security and medical ensuring efficient planning and smooth effective delivery to all customers.
• Responsible for daily FOH operations, management of the FOH team, helping to ensure optimal track utilisation, flawless execution of events and a seamless customer journey.
• Be fully proficient in all Kart Silverstone systems, including booking, timing, etc.
• Oversee the onboarding and training of all new FOH team members.
• Take on ad hoc tasks as required by the Assistant Karting Manager.
• Deputise for the Assistant Karting Manager where required.
• Regularly review SOPs for all FOH activities and tasks.
• Contribute to the development and delivery of exclusive events, the Kart Silverstone Academy and Championships.
• Oversee the Laundry and Merchandise operation, working in collaboration with the merchandise and operations teams.
• Ensure that the Reception and FOH areas are maintained to an exceptional standard of presentation and cleanliness.
• Oversee stock levels of Merchandise, Trophies/Medals, Non-consumables (helmets, gloves, suits, etc) and balaclavas, ensuring par levels are maintained and items are in good repair and clean.

• Lead and deliver unforgettable experiences from booking through to post-event feedback.
• Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
• Provide overall support to the team with any customer complaints, late arrivals or general issues.

• Champion department collaboration and communication to ensure seamless delivery of operations.
• Conduct team briefings for all FOH team with clear instructions on how the day will operate.
• Ensure the FOH team regularly check and action the Kart Silverstone inbox.
• Recruit, develop and inspire a high-performing FOH team who are aligned with Silverstone’s values and culture.
• Lead training initiatives, ensuring all staff excel in safety protocols and customer care.
• Manage FOH team rotas, lateness and attendance, breaks and performance reviews in line with Silverstone policies, while ensuring costs are in line with financial budgets.
• Set sales targets for the FOH team, monitor and reward or refocus the team.
• Ensure sufficient team breaks and staff cover is organised throughout the day and staff welfare is available.

• Conduct pre-opening and regular inspections of the Kart Silverstone reception, FOH and BOH areas.
• Enforce safety protocols, collaborating with regulatory bodies and internal teams to adhere to rigorous industry standards and best…