Aviation Field Service Engineer

Location:

Southampton

Hours:

40 hours per week, Monday - Friday, 8am - 5pm

Salary: £55,000 per annum (Negotiable depending on experience)

Excellent Benefits

Become highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products, and provide technical support on Garmin products to customers and distributors.

• Answer technical inquiries regarding Garmin products via telephone, email, and letters concerning operational, troubleshooting and avionics installation related issues.
• Receive and answer customer inquiries and requests regarding products, orders, pricing and other services offered.
• Work with customers to determine which products, accessories and plan of action best serve their individual needs.
• Arrange, with liaising with a services team, repairs and exchanges for customers and distributors.
• Remain current on changes in policies, procedures, and product offerings.
• Act as liaison between customer and associates of other departments within Garmin.
• Develop and maintain department and company image and philosophy to the public.
• Be highly knowledgeable in the specifications, capabilities and operation of Garmin products.
• Monitor, document and report failure trends in Garmin equipment.
• Identify and recommend improvements in Garmin products, documentation and procedures.
• Review special circumstances and authorize warranty service when deemed appropriate.
• Provide guidance on regulatory topics concerning various equipment and aircraft operations under EASA/CAA/FAA regulations.
• Ability to be on a rotation for 24/7 aviation technical support coverage.
• Provide fielded on-site customer support as directed.
• Provide support as directed by your management team.
• Accept and complete projects and other miscellaneous Aviation Support duties as assigned.
• Represent Garmin at industry and professional meetings, conferences, and trade shows as required.
• Willingness to participate and potentially lead technical training events as agreed with your management team.
• Assist where necessary with Pilot Operations enquiries from within the Support team.

• Must possess experience in general aviation avionics installation and troubleshooting
• Must demonstrate broad knowledge of aircraft systems and avionics sub-systems
• Must demonstrate a superior customer-oriented attitude
• Must possess proficiency using personal computers and Microsoft Office
• Must be detail-oriented and can work proactively and effectively with minimal supervision
• Must be team-oriented, possess a positive attitude and work well with others
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Driven problem solver with proven success in solving difficult problems

• B2 and/or B1 License.
• Private Pilot license or Higher.

• Entry level

• Full-time

• Information Technology

• Aviation and Aerospace Component Manufacturing