Card Services Specialist

Overview

The Card Services Specialist is responsible for supporting the Bank’s debit card program, researching Card related issues, providing quality control for Card activities reported and performing related maintenance as needed. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage.

The qualified applicant will be a subject matter expert on Regulation E and TSB’s requirements for compliance. Previous experience with Fiserv card systems and thorough knowledge of how card transactions flow through the system is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities.

Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position’s responsibilities.

• Customer Focus
• Results Oriented
• Adaptability
• Collaboration
• Communication
• Composure
• Innovation
• Self‑Development

Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents.

General office equipment:
Computer, Telephone, Mobile devices

Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position.

Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:

• Remaining alert to and reporting malicious or suspected malicious email.
• Participating in training opportunities to ensure continued protection of customer data.
• Providing feedback where possible to help improve the Bank’s security culture.

Responsible for maintaining confidentiality of all sensitive information.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non‑discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Torrington Savings Bank participates in e‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V

Torrington Savings Bank is a drug free workplace.