Fulfillment Center Associates
Listed on 2026-01-17
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Entertainment & Gaming
Customer Service Rep
Full Time, 7am to 3:30pm, Monday - Friday with overtime and second shift during peak season
You are eligible for two pay raises within the first year of employment.
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MBI, Inc., one of the nation’s leading direct marketing companies, is hiring full-time associates for our 200,000 sq. ft. fulfillment center in Torrington, CT
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Our team is responsible for preparing and shipping products directly to customers across the country—and we take pride in doing it right. If you’re reliable, motivated, and ready to join a team that supports each other, we’d love to meet you.
Positions Available In- ✨
Personalizing Products – This role uses laser engraving and heat transfer equipment to add custom touches (initials, anniversary dates) to products. If you are comfortable using a computer to navigate various software programs – we encourage you to apply (no special certification or advanced skills needed—we’ll train you!).
- Clean, safe, and well-organized work environment
- On-the-job training – no prior experience needed
- Supportive supervisors and helpful co‑workers
- Opportunities for growth – many of our leaders started in these roles
- Stable, full‑time hours
- High school diploma or GED preferred
- Strong work ethic and a team‑first attitude
- Ability to stay focused in a fast‑paced environment
- Basic computer skills (for personalization role only)
No specialized experience is required—just bring a positive attitude, and we’ll provide the training to help you succeed.
Join a company that values your contribution, supports your growth, and provides a positive place to work each day.
If you are interested, please submit an updated resume that reflects your current employment status.
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CompensationCompetitive starting salaries, steady salary growth including performance‑based increase opportunities in your first year, and year‑end bonuses.
Paid Time Off18 paid vacation days, paid sick time, paid maternity and paternity leave, 12½ paid holidays.
BenefitsMBI, Inc. offers a rich benefits package that includes medical, dental, vision, life and disability coverage beginning on Day 1.
RetirementAll full‑time associates are automatically enrolled in our generous profit‑sharing plan. 401(k) options are also available, as well as periodic retirement counseling.
VarietyOur Fulfillment Center associates rotate through various functions providing exposure to different departments and a more varied experience.
GrowthWe strive to promote from within, creating opportunities for associates to develop new skills and reap the rewards of greater responsibility.
CultureWe’re proud of our excellent culture. You will be part of a team environment with supportive management. We also have regularly scheduled events throughout the year and lunch provided every Friday.
StabilityWe have been in business for over 50 years and have never had a layoff at any of our Fulfillment or Customer Service facilities.
NO PHONE CALLS PLEASE.
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We strive to develop and foster an inclusive workplace that promotes and values diversity. We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Accordingly, MBI provides equal opportunities for employment. We do not tolerate discrimination based on characteristics such as race, color, religious creed, age, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, status as a veteran, present or history of mental disability, intellectual disability, learning disability, or physical disability, including, but not limited to, blindness.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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