Air Logistics Operational Care Team Leader

Air Logistics Operational Care Team Leader

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

• To manage and perform all operational activities reliably, accurately and on‑time, minimizing overdue tasks, and according to defined customer deliverables
• To follow the communication concept for effective communication with stakeholders
• To monitor shipments, follow up on all deviations, and provide accurate and timely updates for visibility in KN systems, including financial data, such as costs
• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
• To immediately report problems, operational disputes or discrepancies to supervisors or managers
• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
• To monitor operational performance of carriers and other partners and activate escalation if performance and commitments are not being delivered
• To collaborate with the Optimization Team for most effective process execution and system setup/automation, maximizing systems utilisation and avoiding manual processes is critical
• To maximise profitability through cost optimisation
• To be part of process improvement identification and implementing changes
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

• 3+ years of air logistics business unit experience handling air shipments (import)
• 2+ years of freight forwarding industry experience
• A high level of attention to detail, coupled with communication and organisational skills
• Airfreight knowledge and a "can do" and service‑related mentality
• Ability to communicate and coordinate with suppliers and partners
• Adherence to regulatory requirements, accompanied by knowledge of industry‑specific guidelines
• Flexibility and an ability to work under pressure

Kuehne+Nagel offers a dynamic global work environment with excellent training programmes and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Pay varies based on experience, skills, location and other factors, and is reviewed regularly to remain competitive.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorised to work in the U.S. Employers can only use E‑Verify after you have accepted a job offer and completed the Form I‑9.

• Mid‑Senior level

• Full‑time

• Distribution, Supply Chain, and Customer Service

• Transportation, Logistics, Supply Chain and Storage

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, colour, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.