Fitness Manager

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Wellness resources

The Fitness Manager (FM) is responsible for ensuring a positive customer experience, both personally and through coach supervision. FM’s are responsible for delivering great member service and private training & supplement revenue. As needed, they address member issues, employee relations issues, and oversee scheduling and timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures.

FM’s are responsible for the successful attainment of revenue goals pertaining to private training and supplements.

• Staffing and Development
  • Recruit, hire, train and develop a strong team of coaches and potential leaders.
  • Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company values and goals.
• Club Administration
  • Ensures coaches are productive, revenue and service goals are properly communicated and club remains on-track to attain daily, weekly and monthly financial goals.
  • Sets monthly, weekly and daily goals and objectives, consistent with those of the Company.
  • Conducts monthly, weekly and daily meetings with coaches to review performance and operations, offering direction, motivation and guidance towards achieving personal and club goals.
• Member Service
  • Handles member service matters, such as providing tours of the club, explaining services offered, and signing members up for training agreements and appointments.
  • Mediates member issues and complaints in a timely and effective manner, elevating issues when appropriate.
• Administrative & Facility
  • Performs various administrative and housekeeping duties within assigned areas as needed.
  • Alerts operations staff of repairs and maintenance needs. Conducts daily facility walk-throughs.
  • Complies with operational procedures and follows up with compliance checks through monitoring of club systems and employee performance.
• Sales & Training
  • Sell and conduct personal training with members, encouraging their involvement in private training.
  • Ensures accurate administration of client programs, supplement purchases, measurement tracking and workout programs.
  • Assists in all revenue generating activities, including complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
  • Sells training sessions; executes prospecting strategy, conducts guest tours, and assumes responsibility for completing staff sales through the turnover process.
  • Responsible for achieving monthly revenue objectives set forth by the company regarding private training and supplements.
• Performance Review
  • Reviews daily club sales performance and individual employee performance statistics with the VP and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Appointment Management
  • Administrates company policies as they relate to the sales process.
  • Independently schedules and manages client appointments to ensure optimal time management and service delivery.
  • Coordinates directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
  • Maintains up-to-date scheduling records and makes adjustments to accommodate changes or cancellations.
  • Handles self-directed appointment setting, including follow-ups and rescheduling.

The Fitness Manager will report directly to the Vice President of Fitness and communicate and enforce all policy and procedures with the fitness team. Duties require interaction with all club members and employees.

• Knowledge, skills & abilities
  • In-depth knowledge of personal training techniques from assessment to program design.
  • Working knowledge of the DotFIT program and software.
  • Must be able to operate and adjust all fitness equipment.
  • Knowledge of company policies, practices and procedures, including emergency and safety procedures.
  • Strong interpersonal and communication skills, and a friendly, enthusiastic and positive attitude.
  • Strong customer service…