Senior Escrow Assistant; in office

Escrow Assistant

We are looking to add an Escrow Assistant to our growing team at First American. This position plays a key role in making the dream of home ownership a reality.

For over 25 years, Pango Group has been one of California's leading independent escrow resources, supported by a people‑first culture that values inclusion and employee development. First American, a partner of Pango Group, shares these values and recognizes that our true worth comes from our people. The company is an equal opportunity employer and values diversity, equity, and inclusion.

• Seniority Level: Mid‑Senior
• Employment Type:
  
  Full‑Time

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, and handling disbursement and follow‑up.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements relevant to escrow closings.
• Leverage a variety of technologies to enable escrow transactions and ensure a phenomenal customer experience.

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication skills with internal teams and external customers.
• Strong problem‑solving, organizational, and detail‑oriented skills, with a natural curiosity and eagerness to learn.
• Thrives in a collaborative team environment, contributing to exceeding customer expectations.
• Knowledge of MS Office suite and ability to adapt quickly to new software applications and technologies.
• High school diploma or equivalent.
• 4+ years of escrow‑related experience preferred.

Pay Range: $22.80 – $30.38 per hour. Benefits include medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.

First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and other great benefits like an employee stock purchase plan.