Sr Program Manager

Overview

Rapiscan Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products range from hand held metal detectors to Real Time Tomography used to inspect baggage, cargo, people, vehicles and other objects for people, weapons, explosives, drugs, money, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.

We are looking for a Senior Program Manager that'll serve as the primary customer interface and leads the successful execution of complex programs and contracts, ensuring all deliverables meet customer, contractual, and regulatory requirements. This role drives cross‑functional, geographically dispersed teams to deliver on commitments while proactively managing risks, scope changes, and performance to achieve customer satisfaction. Through strong communication, financial oversight, and relationship management, the Senior Program Manager ensures on‑time delivery, business performance, and long‑term customer partnerships.

• Serves as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer personnel relative to execution of new and existing contracts/orders and management of any customer issues.
• Drives day to day team activities to meet program milestones/deliverables and track progress.
• Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
• Execute internal and external programs in accordance with business and corporate objectives and customer statement of work.
• Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle.
• Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel.
• Develop project work break down structures (WBS), delivery team structure, projects plans, scheduling, cost structures, with clearly defined and communicated projects goals and key success factors.
• Ensure that a Project file is created and maintained to establish and record key information and events relating to individual projects.
• Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on‑time completion of all deliverables, and to define and coordinate program solutions as required.
• Monitor and control progress of the project through various stages, from Sales to Engineering, into Manufacturing and through Installation and Commissioning via effective work package management.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans.
• Identify and manage project dependencies and critical path.
• Implement and manage Project Management, Risk & Opportunity, Lessons Learned and Earned Value Management System processes and repositories in compliance with global company standards. Manage project risks and issues, escalating to management and customer wherever necessary.
• Exercise judgment and delegated authority for planning, directing, coordinating and executing complex project/programs.
• Track and report project performance (milestones & budget adherence).
• Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.
• Liaise with program stakeholders with keen ability to adjust communication depending on audience.
• Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow‑on business opportunities.
• Build, develop, and grow business relationships vital to the success of the program.
• Conduct program postmortems and…