Veterinary Department Manager - Emergency​/Critical Care

ACCESS South Bay is seeking a Department Manager of Emergency, Nursing, and Critical Care to join our growing team!

Job Summary:

Reporting directly to the Director of Clinical Operations, the Department Manager is responsible for developing and maintaining a team of engaged and empowered team members to provide exceptional service to our patients, clients, and referral veterinarians. In this role, the Department Manager works with the Director of Clinical Operations, Hospital Director of Operations, and Medical Director to promote a culture of collaboration, foster career development, and cultivate inclusivity.

Through delivering optimal employee and medical experiences, the Department Manager contributes to healthy growth.

Responsibilities:

Leading with Your Head

Understanding business, solving problems, and making decisions through inclusive contributions of others

• Ensure their department’s healthcare team has the resources and tools needed to deliver a high quality of care.

• Coach team members on fundamentals of process improvement, ensuring the department is

operating in an efficient and sustainable manner

• Provide primary point of contact through which all questions, comments, concerns and issues for their department can be handled while on and off premises.

• Develop, monitor, and adjust schedules according to workflow to maximize efficiency

• Make recommendations in collaboration with the service/department representative for the

purchase of needed supplies and equipment

• Manage and influence department financial decisions and health

• Ensure standards of medical excellence are upheld within the department and team including

OSHA, VMB, and DEA requirements.

• Perform initial screening of client concerns and collaborate with the Director of Service and

Hospitality to resolve

• Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct

reports, and staffing needs)

Leading with Your Heart

Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively

• Responsible for maintaining a team that adheres to the principles of Quality, Integrity, Compassion, and Service.

• Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy employee experience

• Negotiate and mediate conflict in partnership with the Director of Clinical Operations and People Operations Business Partner

Leading With Your Hands

The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results

• Collaborate with other departments

• Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture

• Provide a comprehensive clinical onboarding training schedule for all team members and oversee development and implementation of training.

• Provide written performance feedback and a development plan annually for each member of their team

• Planning, scheduling and leading monthly department meetings

• Attract and retain exceptional team members by providing an enriching employee experience that provides meaningful work, career growth, and ongoing professional development

Key Qualifications:

• The ideal candidate has a minimum of three years of experience in a management or leadership

role. Experience in specialty veterinary medicine is required.

• Registered Veterinary Technician licensure preferred

• Excellent interpersonal, customer service, and communication skills

• Excellent organizational skills and the ability to multi-task

• Capability to work well in a fast-paced environment

• Ability to prioritize duties and responsibilities to meet deadlines

• Highly professional and able to work with people on all levels of the organization

• Must have standard knowledge of and ability to use Microsoft Office programs including Word,

Excel, PowerPoint, and Outlook

• Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the

Hospital…