Account Management Supervisor

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by curiosity and creativity, endlessly pursuing solutions for our customers. Together we champion the strength of our global teams, and as trusted advisors we go above and beyond in a supportive, collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continually learning and growing in our dynamic environment.

Helping others is at the core of our culture; join us in finding fulfillment by giving back to our local communities as the united team that is AIT.

The Account Management Supervisor will be responsible for the performance management and professional development of a team of Account Managers. This leadership role is accountable for the health, profitability and customer success of the entire team’s portfolio of business, and serves as an escalation point for all customers. The role will drive continued portfolio growth by thoroughly providing development and coaching in areas such as identifying opportunities, relationship building, and customer quoting.

• Hire, train, and develop the Account Management team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1s to coach and motivate the team through performance KPIs and metrics, individual goals, overall portfolio growth and career‑pathing conversations.
• Manage daily workflow and delegate responsibilities when employees are out of office, stepping in and providing support as needed.
• Ensure the team’s tender acceptance and on‑time delivery is at or above the customer’s SLA while holding the team accountable to proactive and timely response to the customer’s requests.
• Work collaboratively with the Account Manager to analyze customer feedback in order to drive improvement and efficiencies. Provide coaching and insight on strategy in preparation and presentation for the customer reviews (M  & QBRs).
• Support and oversee pricing and RFPs. Coordinate with Sales Executives and leadership as needed.
• Understand market trends and educate customers and direct reports as needed.
• Ensure customer SOPs are current for all accounts and are being adhered to meet customer expectations.
• Effectively complete annual performance reviews of team members and set effective goals that relate to the responsibilities of the job and support professional development.
• Perform other duties as assigned.
• Complies with all policies and standards. The wage range for this position is $91,300.00–$ and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

• High School Diploma or GED equivalent (Required)
• Associate's Degree (Preferred)
• Bachelor's Degree (Preferred)

• 0–3 years Experience in team management or supervision (Required)
• 3–5 years Experience in logistics / transportation (Required)

• Customer Relationship Management (CRM) Medium
• Transportation Management Systems (TMS) Medium
• Microsoft Office Suite Medium

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago‑based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high‑tech, industrial, life sciences and marine.

Backed by scalable, user‑friendly technology, AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full‑service options also include customs clearance, warehouse management and white glove services.

If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.