Operations Manager

Restrooms are the most used spaces and least considered, we’re changing that.

At The Splash Lab, we create innovative, design-led washroom products that redefine the user experience. With a fast-growing presence in North America, our mission is to become the easiest restroom brand to work with—period.

• Collaborate, be supportive and proactive
• Debate, align, and document
• Creating “wow”
• Do Whatever it takes

As Operations Manager, you will oversee warehouse, purchasing, and logistics functions for a dedicated team in Los Angeles. You will optimize workflows through hands-on and strategic management, ensuring timely, cost-efficient delivery, and ongoing process improvement.

• On-Time In-Full (OTIF) rate
• Inventory accuracy
• Order fulfillment lead time
• Landed cost of goods, shipping optimization
• Warehouse labor productivity

• Supervise daily warehouse operations: receiving, storage, inventory management, and fulfillment.
• Ensure shipments to clients are on-time, accurate, and meet quality standards (track OTIF performance).
• Optimize space utilization, safety, and equipment maintenance.
• Partner with domestic and international freight carriers to secure rates and track costs.
• Implement light assembly and packaging processes to support product readiness and quality.
• Prioritize, train, and guide warehouse staff to maximize efficiency day-to-day.
• Lead purchasing strategy for best value, reliability, and product quality.
• Negotiate supplier pricing, payment terms, and contracts for improved costs.
• Maintain clear information flow with vendors on production schedules, lead times, and delays.
• Oversee accurate purchase orders and timely inbound deliveries.
• Review inventory forecasts, collaborating with internal teams for optimal stock levels.

• Document and improve operational processes using Quick Books Desktop, ERP, and inventory/digital tools.
• Integrate and streamline business systems for transparency and automation.
• Track and analyze key operational KPIs: inventory turnover, order accuracy, fulfillment speed.
• Drive continuous improvement initiatives to reduce costs and enhance service.

• Provide status updates to leadership and cross-functional teams on orders and deliverables.
• Work closely with sales and project managers to ensure client expectations and project timelines are met.
• Proactively troubleshoot and resolve logistics, warehouse, or supply chain issues.

• Minimum 5 years' experience in operations, warehouse, or supply chain management (preferably in manufacturing or design-driven environments).
• History of optimizing operations and reducing cost of goods.
• Solid knowledge of ERP, CRM, and inventory management software;
  Quck Books Desktop proficiency preferred.
• Excellent organizational and prioritization skills, able to manage overlapping projects with calm and clarity.
• Strong communicator with vendors, partners, and internal teams.
• Small-team leadership experience; ability to balance supervision with process development.
• Skilled at adapting plans and workflows for greater efficiency.

• Highly organized, proactive, and detail-focused.
• Able to shift between strategic planning and operational execution as needed.
• Commited to quality, accountability, and streamlined processes.

• Join a rapidly growing design-led company making waves in commercial washroom products
• Help shape the experience of some of the most respected clients in North America
• Work cross-functionally at the heart of operations, sales, product, and engineering
• Make a measurable impact on customer loyalty, revenue, and brand reputation
• Competitive salary and performance-based bonuses
• Opportunity to work with an innovative brand in the design industry
• Career development and growth opportunities