Business System Analyst - WMS

Job Description

The successful candidate will serve as a Transportation & Warehouse Systems Subject Matter Expert (SME), supporting enterprise‑level logistics, transportation, and warehouse applications. This role partners with business stakeholders, project managers, vendors, and IT teams to ensure stable operations and successful delivery of new capabilities.

• Act as a primary functional SME for Warehouse Management Systems (WMS) and Transportation Management System (TMS), providing day‑to‑day operational and application support.
• Analyze transportation, warehouse, and logistics business requirements and translate them into functional designs, system configurations, and integration solutions.
• Lead or support application enhancements, defect resolution, and initiatives spanning WMS, TMS, and related logistics platforms, ranging from minor configuration changes to large, multi‑phase projects.
• Perform or coordinate the end‑to‑end delivery lifecycle, including requirements gathering, business process analysis, functional and detailed design, system configuration and parameter setup, testing (unit, integration, system, and user acceptance), and production deployment, stabilization, and post‑implementation support.
• Provide daily production support for WMS and TMS applications, identifying, troubleshooting, and resolving issues impacting warehouse operations, outbound/inbound transportation, and downstream systems.
• Support WMS functional areas such as inbound receiving and put‑away, inventory management and control, picking, packing, shipping, and outbound staging; coordinate and support integrations between TMS, WMS, mainframe systems, carriers, and third‑party logistics providers.
• Serve as a key contact for shipment visibility and tracking solutions, supporting WMS‑to‑TMS event flows and resolving integration or data issues.
• Lead analysis of production incidents and operational disruptions, performing root cause analysis and coordinating with internal technical teams and external vendors to drive resolution.
• Support Oracle Cloud operations, including creating and managing Service Requests (SRs) with Oracle Support, reviewing and validating quarterly cloud upgrades for TMS and related integrations, coordinating regression testing and business readiness activities, and supporting TMS configuration.
• Contribute to solution and integration architecture, ensuring that warehouse and transportation systems are scalable, secure, and aligned with enterprise standards, and support application security and user access.
• Produce and maintain clear, up‑to‑date documentation such as functional designs, integration diagrams, support procedures, and knowledge‑transfer materials.
• Provide regular status updates to project managers and leadership, communicating risks, dependencies, timelines, and remediation plans.
• Typical effort breakdown (Approximate):
  Business Analysis & Functional Design: 35–45%;
  Testing, Implementation & Production Support (TMS & WMS): 35–45%;
  Architecture, Integration Design & Vendor Coordination: 15–25%.

• 5+ years of experience supporting enterprise Warehouse Management Systems (WMS) and logistics/transportation applications.
• Proven experience acting as a WMS and TMS SME, supporting daily warehouse operations, owning application support, enhancements, and issue resolution.
• Strong functional knowledge of WMS processes, including inbound receiving and put‑away, inventory management, and picking, packing, shipping, and outbound staging.
• Experience configuring and supporting PkMS parameters, rules, and workflows.
• Ability to analyze warehouse operational issues and translate them into system configuration changes or functional fixes.
• Experience supporting Oracle Transportation Management Systems (TMS) and logistics integrations.
• Knowledge of EDI, APIs, and middleware platforms used in warehouse and transportation integrations.
• Understanding of end‑to‑end warehouse‑to‑transport flows, including WMS‑to‑TMS handoffs and shipment execution.
• Experience supporting system integrations between WMS, TMS, mainframe systems, carriers, and third‑party applications.
• Experience across the full…