Windows Admin MS intune, SCCM

Role and Details

Role: Windows Admin MS intune, SCCM
Duration: Full Time
Location: Torrance, CA

• In-depth knowledge on Windows admin (7/8/10), MS intune, AS, SCCM, AD, Outlook (2010/13/16) O365 and VPN
• MS Intune, AD, MDT, Dell Hardware, SCCM (6 to 10 Yrs. exp.)
• 4 to 6 years of IT infrastructure function
• In-depth knowledge on
• Working knowledge on Citrix, VMWare and Azure
• Hands-on Build Windows 7 Images on laptops and Desktops
• Implementation experience on Intune in Azure cloud
• Implement Packaging, Deployment Infrastructure, Depot Services
• Domain Migration for Laptops and Desktops
• One Drive migration to cloud
• Microsoft Office migration from 2010/2013 to 2016
• Technical knowledge and experience in management of large enterprise customers end user computing
• Configuring Hardware, applications, Network connectivity, User Access, mobile computing
• Monitoring and maintain systems
• Coordinate with vendor for the hardware support for laptops
• Experience on Service now and ITIL processes

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Desk side support services as required

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

All your information will be kept confidential according to EEO guidelines.